Norton tried to download updates but without success, a patch can not be fixed. Can you please help?

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• I've updated the credit card but my Muse subscription has not been renewed. Can you please help?  Thank you, Polly Leitao

  Hello

  I have a CC month for Muse subscription ending in August 2015. I missed the last two payments (December 2014 & January 2015) because the credit card, I got the file has been exceeded and I forgot to renew it. Yesterday I updated the credit card, I was charged for January 2015, but my Muse subscription has not been renewed. Can you please help?

  Thank you

  Polly Leitao

  Hello Polly,

  for a better explanation: Please try to find members of the staff of Adobe. Here are some links

  https://forums.Adobe.com/message/7026062#7026062

  https://forums.Adobe.com/message/7068993#7068993

  https://forums.Adobe.com/thread/1664231?SR=stream&ru=1545406

  where officials have tried to help in many cases (not really relevant to your problem). I got to know some (others) as very useful.

  You can get more and feel free to ask the help of a personal message.

  Hans-Günter

• I tried to load Flash Player on my XP computer but have of find undesirable equipped engines, namely Binkiland and Bing, neither of which I wanted to and I can't delete them because they do not appear in the list programs. Can you please help.

  I tried to load Flash Player on my XP computer but have of find undesirable equipped engines, namely Binkiland and Bing, neither of which I wanted to and I can't delete them because they do not appear in the list programs. Can you please help.

  Hello Maria,.

  Thank you very much for the link, which worked well. Some of the other times that I tried to load Flash Player were presented by the site and also the search engine. You will understand that I am not very computer savy!

  Once again thank you.

  Chris.

• I just got Adobe CC and I downloaded flash but it says my trial has expired, what should I do please help!

  @I adobe CC I come and I downloaded flash but it says my trial has expired, what should I do please help!

  Please refer to the Adobe trial version has expired at the beginning

• Photoshop cs3 will open jeg, but files not raw for k3 pentax cameras.  Can you please help.

  Photoshop cs3 does not open raw (PEF) for cameras pentax k3 files, can you please help?

  Hi Davet,

  In order to open Pentax K-3 RAW files in Photoshop, you must at least Camera Raw 8.3 and above.

  However Photoshop CS3 will be unable to update until that Camera Raw 8.3

  Then I suggest you download DNG Converter, convert the PEF files to the DNG file format, and then use in Photoshop.

  Kind regards

  Tanuj

• My printer cuts left, emails from Outlook Express, but is OK to print WORD documents. Is someone can you please help me solve this problem?

  My printer cuts left, emails from Outlook Express, but is OK to print WORD documents. Is someone can you please help me solve this problem?

  I have Windows XP.

  really grateful for any advice.

  Concerning

  Spender 9

  OE uses IE settings.  Then configure things in IE (margins and others) and it should then apply to the when you print from OE.

  Steve

• I signed up for Adobe Acrobat Reader PC and today and I want to cancel my order.  I tried to cancel it, on your website and it takes me through a loop that I can't get on.  Can you PLEASE help me to cancel my order?

  I signed up for Adobe Reader DC today and you want to cancel.  Your cancellation process is horrible.  He takes me into a closed loop, bringing back me to the instructions, but do not allow me to cancel.  Can you PLEASE help me to cancel this product?

  Ellen Lutz

  [email protected]

  Hi ellenl71853837,

  Please follow this link to Contact Customer Care, sign in using your Adobe ID (in which you have the subscription), click on "still need help? Contact us' button & initiated a discussion with our customer service team.

  Kind regards

  Nicos

• I have 2 accounts of adobe Setup and want to merge to 1. My Behance site is a different connection/e-mail than my creative cloud. So... When I'm connected to CC, I can't see my Behance site and updated. Can you please help?

  I have 2 accounts of adobe Setup and want to merge to 1. My Behance site is a different connection/e-mail than my creative cloud. So... When I'm connected to CC, I can't see my Behance site and updated. Can you please help?

  Please contact our support staff from the following link for assistance on this subject: https://helpx.adobe.com/contact.html

  (be sure to connect to adobe.com with your Adobe ID first)

• I used to live in India and I now moved back to the United Kingdom. I would like to continue to use the creative cloud, but every time I try and pay it only of gives me the possibility to pay in Indian rupee. Can you please help me that my account to be b

  I used to live in India and I now moved back to the United Kingdom. I would like to continue to use the creative cloud, but every time I try and pay it only of gives me the possibility to pay in Indian rupee. Can you please help me that my account to be based in the United Kingdom. Thank you

  Hi jamese97002456

  Here is the link to Adobe Support contact: https://helpx.adobe.com/in/contact.html

  Kind regards

  Rahul

• I'm enable to launch my CC of Muse Acrobat after I updated to 2015, it says adobe cc muse has stopped working. Can you please help me on this problem.

  Hello.

  I'm enable to launch my CC of Muse Acrobat after I updated 2014.3 for 2015, its says adobe cc muse has stopped working.

  Can you please help me on this problem.

  Thank you.

  Replied to your previous post on the same topic.

  Thank you

  Sanjit

• Hi, I bought LR4 (MAC) as a student. I changed my MAC and now I forgot what account/email I use while buying LR4. Can you please help me download my LR4 for Mac thank you, Sabrina.

  Hi, I bought LR4 (MAC) as a student. I changed my MAC and now I forgot what account/email I use while buying LR4. Can you please help me download my LR4 for Mac thank you, Sabrina.

  You can download Lightroom 4 of

  http://www.Adobe.com/support/downloads/product.jsp?platform=Macintosh&product=113

  However, you will need to enter the serial number to activate the product

  If you are unable to locate the serial number and then contact adobe once customer

  http://helpx.Adobe.com/in/contact.html?step=LTRM-Photoshop-lightroom_membership-account-PA yment_payments-invoices-orders_stillNeedHelp

• When trying to download pictures fron sd card I get an error code: 0 x 80010108 please help

  When I try to download pictures from an sd card I get error code: 0 x 80010108 please help

  Using Windows Live Photo Gallery?

  Others have reported success with this error code by installing this: http://www.microsoft.com/download/en/details.aspx?id=26829

• An update has tried to download 2 weeks without success

  2 weeks our computer tried to download the update as follows,

  Initialization of instalation... done...

  A security update microsoft net framework 4 on windows xp, Windows server 2003, Windows vista, windows 7, windows server 2008 x 86 (KB2416472) update 1 of 1

  He appears to download then returned to try again? any ideas.

  Check what is actually installed on the computer-

  The user guide for the .NET framework installation check tool
  http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx

  If the corrupted installation of V4 is listed - use to remove http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

  Then reinstall V4 manually or through WU

  Downloads for the framework:
  http://msdn.Microsoft.com/en-us/netframework/aa569263.aspx

  It's annoying to have to fix the .net Framework, but I also had to undertake such work on XP some time back and have not had any problems since.

  HTH

  Harold Horne / TaurArian [MVP] 2005-2011. The information has been provided * being * with no guarantee or warranty.

• eGuys I stopped using creative cloud and my subscription is over, but why is adobe still taking money from my account? my subscription is on free trials now so why am I still pay for it? Can you please help me

  Guys please help me because I think that its just ridiculous what im paying for free tests for the moment. To be honest, adobe should know that my subscription is over, so they should stop taking the money on my account. I went to my Bank and they said you need to talk to adobe. I tried to call adobe, but nobody takes over until then, what can I do?

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• Can you please help me low grade that my 4.0 to 3.5 for the school system - 4.0 only is not supported by my system schools online, if I had known this I would not have updated.

  I have since moved from 3.5 to 4.0, that this version is not supported by online systems of my schools-so anytime there is a problem, they are unable to help him? Is there anyway for me to downgrade to 3.5. I'm already having problems, even entering the system!

  I really don't want to go back to IE, please help me downgrade to 3.5, so I can stay with you guys.

  Thank you very much for your help!

  Sincerely,
  Lindsay Walton

  If you switch to Firefox 3.5 you will lose historic navigation and cookies. If you switch to 3.6 you will not lose data.

  Downgrade to Firefox 3.5 or 3.6 first of all uninstall Firefox 4, but do not select the option 'remove my Firefox personal data '. If you select this option, it will delete your bookmarks, passwords and other user data.

  Then you can install the latest version of Firefox 3.6 available to http://www.mozilla.com/en-US/firefox/all-older.html - it will automatically use your favorite courses, passwords etc.

  If you need to go to 3.5, you can get the latest version of Firefox 3.5 http://releases.mozilla.org/pub/mozilla.org/firefox/releases/3.5.18/win32/en-US/

  I recommend, to avoid possible problems with decommissioning, accessing your profile folder and delete the following files if they exist - extensions.cache, extensions.rdf, extensions.ini, extensions.sqlite and localstore.rdf. Delete these files will force Firefox to rebuild the list of installed extensions, check their compatibility and cancel the toolbar customizations.

  For more information on how to find your profile folder, see https://support.mozilla.com/kb/Profiles