NOT able to do anything in the portal of total care Smartnet

I was trying to use the portal for a while, but after following all the instructions I found is not working. I have recorded one got access to the web page. I have install the collector, collect and send the information, but that inventory never appear.

In the portal home page, I do not see my contract, I can even not able to import the csv file. I don't have the option. I don't see the State of downloaded inventories. All I can do is add dashboards.

Can someone guide me to know what is the problem?

Thank you

Hi Gustavo,

Thanks for joining us, could you please send us the screen turned to the identification of email - [email protected] / * / only to proceed further on this situation.

Kind regards
Pamela

Tags: Cisco Services

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