"Not connected to the internet" when trying to access the help files

original title: when I try to access the help topics in the utility of Windows backup and some other programs I get a screen in the right panel that says I am not connected to the internet when I am.

When I try to access the help topics in the utility of Windows backup and some other programs I get a screen in the right panel that says: I am not connected

to the internet when I am.  Does anyone have a solution to this problem so I can use the help topics?

Hi advbill,

You try to access the items online or offline help?

a. press F1 on the keyboard.

b. click Options, and then click settings.

c. check to improve my search online help

d. click on apply and OK.

Tags: Windows

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