Not honor the warranty / the TERRIBLE customer service
I'm so frustrated with HP "customer service." I will never buy an HP product again, due to their service horrible customer and the fact that HP is not to honor their guarantees or they make it extremely difficult to do.
I have a HP Pavilion 14-c015dx chromebook who has a defective touchpad and no HP helps me. (Intermittently, my touchpad doesn't work. The cursor/pointer begins to shake/vibrate making it almost impossible to click on what is expected and the scrolling feature freezes. In addition, a powerwash has not solved the problem.) I started calling a few weeks previously, while still under the one year warranty. HP told me that my chromebook was out of warranty. It was not the case. They had an incorrect purchase date. They told me to scan and send a proof of purchase. I did twice, to two different and two e-mail addresses. I was told my chromebook could be repaired and wait for that box to ship it in in. I have an order number BFBB4515, but I got nothing. According to the status of the command line, it is said, awaiting customer action. We was told by one of the several people that I spoke he would personally that my problem would be solved, but refused to give me his full name. Now when I answer emails before, I had the customer service, I receive replies automated indicating my chromebook is longer under warranty and I can't get email support. I just called customer service, and he said that I still need to send my receipt as proof of purchase. SERIOUSLY? HP, you are doing terrible business by making it so difficult for people to get their problems fixed. And shame on you for not honor your warranty.
Hi @bassplayinlady ,
I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.
Kind regards
George
Tags: HP Desktops
Similar Questions
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Hi all is there,
I use creative cloud membership. And I fails to cancel the membership. I use google chrome and firefox to access my account, but when I opened 'manage plan' to cancel, there is always a 404 error.
So I try to contact the customer service team, but there is no any direct e-mail contact, only forum and phone number, no cat. I post in the forum and that answer only Member me, not the adobe staff.
We, customer, pay US $ 33/month to get a very bad customer service. I use many online services and Adobe seems the worst customer service I've experienced up to now.
Adobe customer service, where are you now? Please submit and serve your customers well or your business will suffer a loss. TKS for listening!
Cancel see answer #1 in https://forums.adobe.com/thread/2023066
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I reinstall CS to a purchase of upgrade and need a 'response Code' cat representatives a Rep. The Adobe Customer Service were not helpful at all.
I am the holder of the registration for the software and had previously installed. I replaced my system and you need to reinstall all my software. have software, boxes and serial in my possession. Previously, I was directed to ctl + shft + dble left click to receive a challenge code that was provided to the Adobe representative, Customer Service which in turn provide a response code that would allow my software to record properly.
Can someone direct me to please a live agent to help me past this obstacle, or give directions for the same.
Thanks in advance.
Dave
Tried new support chat online and found an individual who understood exactly what to do.
For any other person with the same problem, here's what to do:
- Enter the serial number of the upgrade of the software (look for the green check mark)
- Select the product calling and enter the serial number of eligible product
- Software either active or generates an error message. If the error message, go to step 4
- Hit (ctrl + Shift + Double click left) - which launches the sequence of stimulus / response as follows:
- system creates a code of challenge you will need to provide Adobe with a customer service representative
- Adobe customer service will provide you with a response code that perfectly complements the software activation
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Adobe will not honor the advertised price?
Right here (https://creative.adobe.com/plans), it says the student edition and teacher of creative cloud is $19.99 / mo. But apparently the sale, although always advertised, is completed, and Adobe wants to pay $29.99. All I got from the rep of cat is "so sorry for the inconvenience". It's the customer service even shabby. If you can't deal with what you post on your site and will not honor the price you advertise, how am I supposed to believe you will pay is worth two seconds of attention if I have technical problems after I subscribe?
Mine says $29.99 / month
Not looking at a cached page in your browser version, are you?
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DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!
MISSING MY ORDER AND 6 CABLES HOURS TAKE WITH PEOPLE WHO COULD NOT EVEN SPEAK ENGLISH, TRYING TO GET THEM.
Better to post this thread in the Customer Care Forum here:
http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
Bev.
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How can CS3 license transfer - I join the ADOBE customer service?
Hi, how can I contact the ADOBE CUSTOMER SERVICE
Send my LICENSE TRANSFER form?
Background:
I bought a license of the software, ADOBE CS3 Mac.
The seller has already send in the form of TRANSFER OF LICENSE from ADOBE.
including the serial number, file number and signature.
Now, I want to send my version send ADOBE LICENSE TRANSFER form.
I logged in with my ADOBE ID, but all the time I am redirected to the forum.
(my region is Germany/Europe).
I couldn't find the right site to send a message including the attachment (transfer form) to the ADOBE's HELP.
How can I join the ADOBE SUPPORT directly?
Thank you Carl
Making contact can be hit or miss for some people, and despite the demand for 24/7 chat support which normally do not weekend.
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
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Three telephone calls to their toll-free number. Each of these calls, I had to pay because their number is only good in the United States. Total time on the three calls was 35 minutes that cost me $1.50 per minute.
On the right, there is loss for me over $ 50 just so that I can have fun trying to register for their cloud after creative effects for $19.99 per month.
My Paypal address and permanent residence is Canada, and yet I am temporarily to Mexico at the moment, so when I tried to open an account at Adobe, their system automatically assigns me as being a citizen of the Mexico, so now, if I try to make a payment via my Paypal there will be an address conflict, and the payment will be denied.
I've been waiting to chat with the third representative of Adobe for so long that I have the time to open a new browser and come to their forums in the hope that a current employee can help me assign Canada in my country, so I can order the service.
I am seriously considering going with another NLE after affects.
How can a company that has the right products to treat their customers so badly?
It has been 2 hours so far in an attempt to pay and I'm no closer now that I was 2 hours ago.
Take a look at this joke of an excuse for dialogue of customer service so far. I would like to point out that the last person I was speaking with said, "Let me transfer you to customer service" that was 35 minutes ago and nobody took the cat so far.
Your file number: 0216100824
You are now chatting with Joshua.3:00:08 PM CDT
Marie Laure:
Hello! Welcome to the Adobe Customer Service.3:00:18 PM CDT
Marie Laure:
Hi Daniel3:00:21 PM CDT
Daniel Brown:
Hello3:01:14 PM CDT
Marie Laure:
I understand that you are looking to change the name of the country in respect of the account. Is this correct?3:01:18 PM CDT
Daniel Brown:
Yes3:02:06 PM CDT
Marie Laure:
I see that the name of the country in respect of the account is the Mexico.3:02:49 PM CDT
Daniel Brown:
Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.3:03:42 PM CDT
Marie Laure:
I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.3:04:39 PM CDT
Daniel Brown:
But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?3:06:34 PM CDT
Daniel Brown:
PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?3:07:23 PM CDT
Marie Laure:
Can I transfer the chat to our sales team as they will help you better?3:07:27 PM CDT
Daniel Brown:
Ok3:08:30 PM CDT
Marie Laure:
Please stay on the line while I transfer the cat.3:08:35 PM CDT
Daniel Brown:
OkPlease wait while transfer you to an operator at Adobe Sales.Thank you for your patience.In the meantime, you can try our community forumswhere experts are available 24 hours a day, 7 days a week.
You are now chatting with Joshua.3:08:56 PM CDT
Marie Laure:
Hello! Welcome to the Adobe Customer Service.3:08:56 PM CDT
Marie Laure:
Hi Daniel3:08:56 PM CDT
Daniel Brown:
Hello3:08:56 PM CDT
Marie Laure:
I understand that you are looking to change the name of the country in respect of the account. Is this correct?3:08:56 PM CDT
Daniel Brown:
Yes3:08:56 PM CDT
Marie Laure:
I see that the name of the country in respect of the account is the Mexico.3:08:56 PM CDT
Daniel Brown:
Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.3:08:56 PM CDT
Marie Laure:
I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.3:08:56 PM CDT
Daniel Brown:
But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?3:08:56 PM CDT
Daniel Brown:
PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?3:08:56 PM CDT
Marie Laure:
Can I transfer the chat to our sales team as they will help you better?3:08:56 PM CDT
Daniel Brown:
Ok3:08:56 PM CDT
Marie Laure:
Please stay on the line while I transfer the cat.3:08:56 PM CDT
Daniel Brown:
OkPlease wait while transfer you to an operator at Adobe Sales.You are now chatting with 'Phillip' at Adobe Sales.3:09:14 PM CDT
Daniel Brown:
Hello Phillip3:09:17 PM CDT
Phillip:
Hello Daniel, greetings!3:10:03 PM CDT
Phillip:
I see you want to place the order of creative cloud to 49.99 per month, am I right?3:11:54 PM CDT
Daniel Brown:
Not correct. I want to buy the AE CC for $19.99 per month. Your system seems to want to link my account with the Mexico. I guess it's because my IP address is Mexican I'm here temporarily to Sayulita in the Mexico. Yet, my Paypal account and my normal residence is Vancouver to the Canada. I am wanting to change the country setting on my account at the Canada so that when I pay you guys for the Paypal service will not see an address in conflict and refuse the payment to you guys.3:12:57 PM CDT
Phillip:
I see... You cannot add an address for the Mexico when your Paypal address is an address Paypal Canada3:13:33 PM CDT
Phillip:
In addition, we have not an option for settings on your account in the Canada. However, you must contact Adobe customer service team.3:13:55 PM CDT
Daniel Brown:
You can connect?3:14:31 PM CDT
Phillip:
It's better that you call at the 800-833-66873:14:35 PM CDT
Daniel Brown:
no no no3:14:59 PM CDT
Phillip:
Well, I would like to transfer this cat.3:15:03 PM CDT
Phillip:
Please stay on the line3:15:22 PM CDT
Daniel Brown:
three failed attempts at the phone so far. Each call is $ 1.50 per minute, and I waited 35 minutes without getting anywhere... I'm just still in waiting. So far, it has cost me over $ 50 by going this way and nothing has been accomplished. I have3:16:58 PM CDT
Phillip:
I'm sorry for that3:17:11 PM CDT
Daniel Brown:
Yes $50... I'm sorry as well3:17:32 PM CDT
Phillip:
I'm transfer now3:17:35 PM CDT
Daniel Brown:
your phone costs cost me more than the service I wantPlease wait while I transfer you to an operator at the Adobe Service.The country of your Adobe ID is the Mexico. Your payment details must be from the same country. This is the help page to the change in the associated country to your Adobe ID
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With raw interface of Adobe, I thought that the screen that gave me was to ask the question; He didn't inform me that I was typing the subject line. But unless clunkily review:
Have an old but legitimate copy of Adobe 7.0. I had to get a new computer. I reinstalled A7.0 of my disks, but Internet and phone reactivation failed. After having jumped through the independent windows on the Adobe site, found the link to Customer Service chat. The representative told me that I had to download a new one? different? A7.0 version leave a link, he sent me. I did it.
I have successfully downloaded the new? version 7.0 and installed it. But the installation, when I was asked for my serial number, he said it was an invalid number. I tried again, without dashes, without success. I went back to the Adobe Customer Service, where a person told me that I had to download a new? different? A7.0 version. I told her to re-read my original post, I had already done. After a long wait, she told me that she did not know much about A7.0 and told me to go to the Adobe communities.
So, Adobe communities, here hoping one of you has the most knowledge about the installation of Adobe Acrobat, Adobe Acrobat Customer Service!
Thank you
Marc
Sounds like you are trying to install with the ORIGINAL serial number provided with your product rather than the NEW one with the download.
Adobe do support the last two versions (10 and 11) so if they have knowledge of 7 at all it's just a lucky accident...!
Furthermore, I hope that you install on an old computer to Windows XP, because you won't get far in Windows 7 or Windows 8 with this version...
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Can not find the ftp on services.msc service?
Can not find the ftp on services.msc service?
You must have an FTP server on your computer. It is not installed by default. You can use Microsoft "" Internet Information Services (IIS):
«Internet Information Services in Windows XP...» »
<>http://TechNet.Microsoft.com/en-us/library/bb457169.aspx >"How can I install IIS on Windows XP"
<>http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-windows_programs/how-can-i-install-IIS-on-Windows-XP/baa5c8d0-d0e6-4e72-a931-c6093126c0de >or you can install a 3rd party like FileZilla Server FTP server:
<>http://FileZilla-project.org/download.php?type=server >HTH,
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(1) there was an update to Windows XP sp1 would recognize higher than 127 readers ~ 137 GB, why this update was not in the version later service pack?
(2) where can I find so that I can then reinstall windows XP, updated to sp1, install the patch to see the complete player to sp2 and 3 can be installed?
original title: supervision XP
Maybe the disc has been formatted as part of your original installation of Windows XP with a pre - SP1 version of Windows. At that point, he could only format the drive as 137 GB. After you upgrade to a post-SP1 version of Windows, look at your hard drive with Disk Manager (start-> Run-> "diskmgmt.msc"). It can show the rest of your unused space that you might then be able to allocate in a second partition.
If you want to keep one big partition, you will need to get a 3rd third party tool that can extend your current 137 GB partition to use more of the available space. Google for it, plenty of them out there including those that are free.
HTH,
JW -
Could not start the Security Center Service
I clicked on Windows security alerts, it showed "The Security Center Service is disabled". Then I clicked "Activate now", came a "Could not start the Security Center Service" message. Please tell me what I need to do.
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http://support.Microsoft.com/kb/2519899
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Windows could not start the Microsoft Office Service on the local computer
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What is the phone number for the Adobe Customer Service
What is the phone number for the Adobe Customer Service
800-833-6687 (the only one from 05:00 - 19:00 PST, Monday to Friday day US).
To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )
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I bought a license for Adobe Lightroom 6 software, however when I followed the instructions, enter the redemption code. And he said: 'You have redeemed successfully from Lightroom 6.' but when I click on download it comes up with a CreativeCloudInstaller.dmg (I'm on a Mac). I have not bought the creative Cloud service, just a reusable software license Lightoom 6. Is this correct? It doesn't seem to be a way to simply contact Adobe to find out. I don't want to install the wrong thing
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Help download and installation to Prodesigntools links can be found on the most linked pages. They are essential; especially steps 1, 2 and 3. If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".
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