Not start only progresses to double blue screen after the force-feeding down

After many troubles with Trend Micro and following their instructions, I was to open a session and turn it back on.  However, first disconnect and restart options did not work so I had to cut the power.  When turning it back on, the PC got to a screen with dark blue strips on top and bottom and Microsoft XP logo in the blue middle panel.  After trying various boot options in different modes of security etc and running drive Diagnostics (all past) the PC arrives in the same condition every time.  Dell won't talk to me given that all three of my PC are too old, according to them.  I saw on their site where there was such a problem after the update from another provider visus (AVG) where a CD of XP Windows Setup specific should be used with the Recovery Console to be run.  It's something on the order of what the Trend Micro tech said I should do.  With the exception, since Dell won't talk to me I can't get the CD.  With all three PC I bought home, actually provided with a CD because "your new computer does not require an operating system CD".  How can I get such a CD for XP or is there another way?  SW_Engr

How does this relate to the features of Windows Update?

If you have purchased the Dell with Windows XP (?) computer pre-installed, Microsoft will NOT provide replacement discs.

If your computer came with these discs, there is a hidden partition restore (not to be confused with the restoration of the system) you would use to do a clean install (AKA destructive recovery) of Windows. See http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&l=en&s=gen&docid=DSN_181316&isLegacy=true

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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