Not supported format - Blu - Ray will not play on HP Pavilion
I have a HP Pavilion dv7 Notebook PC WA794UA #ABA CNF0162R76.
Whenever I try to play a Blu - Ray disc in my Blu - Ray player, I get an "Unsupported Format" Message in HP MediaSmart DVD Player.
What I am doing wrong?
Hello
If you use HP MediaSmart DVD (which can be glitch) to read the Blu - ray disc, try the following.
HP now provides a version of PowerDVD 10 Cyberlinks which seems to be a better solution. Download the installer for it on the link below and save it to your desktop.
FTP://ftp.HP.com/pub/SoftPaq/sp53001-53500/sp53029.exe
When the download is complete, open windows panneau Panel configuration, open programs and features, right click the entry for HP MediaSmart DVD and select uninstall - once this process is complete, restart the laptop.
When windows has reloaded, double-click the installer for PowerDVD 10 start the installation. Once this done, see if your Blu - ray disc now plays OK.
Kind regards
DP - K
Tags: Notebooks
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Have what measures you tried to solve the problem?
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a.Click Start and then click Control Panel.
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Hope the helps of information. Please post back and we do know.
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Joel S
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think. -
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Hi NewVideo,
Try the troubleshooting steps suggested in thisthread.
Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.
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This assumes that you are running Windows 7.
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