Nothing is printing because a job is CANCELING
I have a feeling which was cancelled 5 days! Because of, I believe that nothing is printing. I tried everything I could think of power, reset, cancel the account and open a new one with a new ID (impression being canceled was always there), etc.
Is it possible to clear the queue? Any ideas?
Thank you.
Dan
If you are unable to delete the print job from your queue via the option Cancel in the line of work, I suggest that you remove and then re-enable web services on your printer.
Who will be remove your printer from your ePC account, clear all print jobs and provide your printer with a new email address. Then you can add your printer to your account using the new email address.
Can you tell me what print job is 'stuck' - was it a standard email, HTML email, email with an attachment or embedded images?
Thank you.
Tags: HP Printers
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I understand that you are a problem with ePrint and your Photosmart 5510. I want to help you with this.
One option is to remove web services, and then turn it back on. Unfortunately if you have customized the ePrint address, you will never lose it. You can always create a new address, it cannot just be old.
HP has a support group of service based for Cloud related issues. This means no warranty or support costs.
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http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-TroubleshooterFind the manufacturer's Web site
http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-websiteFind and install printer drivers in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-driversI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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Ajay K
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Visit our Microsoft answers feedback Forum and let us know what you think. -
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