nothing will be displayed except wallpaper and mouse. click right does nothing. can't even highlight something with the left click.

It happened just in the middle of me using my computer. I tried ctrl + alt + delete and do appear in the Task Manager and it seems. So I restarted my computer, and sometimes the desktop icons will Flash for a second then Armelle. There is no status/start bar that appears... nothing. When I try to bring up the Task Manager, now, the screen goes all black. I tried to do system restore, and nothing works. It starts in safe mode, but doesn't let me do anything like you connect to the internet to try to do something.

suggestions?

Hi shannonfae,
 
1. you remember of any change to your computer before the problem?
2. What is the error you encounter when you perform the system restore?
Search for related errors in the event viewer .
 
If you start your computer in safe mode, it wouldn't work because safe mode does not connect to the Internet. You need to perform the safe mode with networking to connect to the Internet.
 
Note: Some machines require an ethernet cable to connect to the Internet
 
In addition, since you are able to see the icons on the desktop in safemode, I suspect involvement of conflict of software of third party causing the problem to occur. I suggest that you follow the steps mentioned below
Method 1:
Put your computer in a clean boot State, and check if you get the error code.
Note : follow step 7 to your computer as usual.
Method 2:
Do the SFC scan on your computer and check if this is related to the missing or corrupted system file.
Method 3:
Create a new user account and check if the problem persists there.

Aziz Nadeem - Microsoft technical support.

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Tags: Windows

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