Notification e-mail blackBerry Q10 No. sound

Hello

I recently received a Q10 of my new employer to follow my emails and the problem is that the phone does not make any sound when receive emails bllinking not without vibrations also LED. all settings are fine and I'm 100% sure then do not ask me about the pleaaaaaase settings.

Please also note the following:

1 tried the turn off and battery disposal method.

2. check notification settings and sound like 100 times.

3. restart the phone several times.

4. the software version is: 10.2.1.3062 and no update available.

5. text message notification works very well.

6. change the tone too many times and same problem.

7. I live in Iraq no guarantee and therefore not supported the service and things available.

8A asked my colleagues who have the same model and some of them face the same problem.

Please I need a solution cause the phone is totally useless without notifications. Sorry for the long message/looks

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I know you said don't tell you it's settings, but it must be. If you hear noise or vibrations for a text message then the speaker and piezo buzzer working. That leaves nothing else than the settings. Go to Notifications, start with Normal profile and make sure that sound is NOT off and vibrator is ON., drag noise level all the way to the top.

You can also view to lock screen settings and make sure that Notifications are turned on.

In TERMINAL settings, click View Actions and ensure that new display Message indicator is turned on

Finally, make sure that the speakers that you hear when you talk on the phone is different from speakers that are used for some notifications of case music, play music to ensure than those who work and make sure that you can hear on a phone call...

Check all these, then remove the battery while the Q is running and wait 30 seconds and then reinstall the battery.

Tags: BlackBerry Smartphones

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