Number of ports ITC limited by Licensed Ports IVR Premium UCCX?

I got two different answers on this issue. Our third-party support provider said that the number of allowed Ports of IVR is the maximum number of ports of GCC ITC, while an engineer Cisco says we can create GCC CTI ports as much as we want to. No one knows the real deal on that?

Yes,

It is correct.

Number of ports IVR Premium is based on the number of seats.

For example: 37 x 2 = 74 IVR ports in your case.

It is also limited by the capacity of your server.

Standard and enhanced version is not such a limitation.

The port of IVR in these versions are limited by the capacity of the server.

IVR ports usually 300 or 400.

Concerning

Shikhar

Tags: Cisco Support

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