OEM usb mouse and usb keyboard Freeze, disconnect automatically w/eject Sound

I have a 2.5 year old Dell XPS 8300 Windows 7 PC. Mouse usb from the factory and start of keyboard to eject and re - insert (Windows systems "thumb-thump" sounds) and its own without any intervention on my part. Initially it just, just momentarily freezes for a second, but it could be anywhere from 20 minutes to several hours and the same thing happens to 3 or 4 times, and finally and at the same time, the mouse and keyboard freeze. The "cursor" or "pointer" on the screen is totally inadmissible, and seizure keyboard is inadmissible. CTRL + Alt + Delete does not work yet.

A few points:

1 there is no drivers for the wired mouse usb and a keyboard wired usb on page download Dell and Driver for XPS 8700.

2 when I arrived to the Device Manager, it says device keyboard HID and HID - compatible mouse.

3. There is no drivers to roll back to, and if I update driver for each device, windows tells me I use the latest version of the driver.

4. I tried a clean install of Windows 7 and it does not solve the problem. (Exaggeration, I know. "I have a lot of time).

5. I'm tired a clean install of Windows 8.1 and it does not solve the problem. (Again, I know, exaggerated, but I was curious).

6. in other words, I have exactly the same problem on Windows 7 and Windows 8.1.

7. I tried to use all the different USB ports on my PC and the same problem persists. I don't think that it's a problem of USB hardware in any case, given that the freezing of the mouse and the keyboard are occurring simultaneously, and each device has its on usb port.

8. this problem is new in the last month. Never had anything like this in the last 2.5 years.

Thanks for any help.

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Hi JJ,

Thank you for your update. Much appreciated!

Basically, for Windows 8.1, you will need to update the drivers more recent. So, you need to update the drivers for the chipset from the Dell Web site, and if it does not, you may need to contact the manufacturer for updated versions. Also. Please check in the Device Manager and uninstall the drivers of HID devices (under keyboard) and changes in the Update window to do not to install the updated driver. After uninstalling, restart the computer and then install the drivers for the devices and drivers chipset on the manufacturer's Web site. Check if the problem persists.

Please post back your results for assistance.

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    Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
    a program that runs in your Windows startup.
    http://www.NirSoft.NET/utils/what_run_in_startup.html

    There are many excellent free tools to NirSoft
    http://www.NirSoft.NET/utils/index.html

    Window Watcher - free - do you know what is running on your computer? Maybe not. The window
    Watcher says it all, reporting of any window created by running programs, if the window
    is visible or not.
    http://www.KarenWare.com/PowerTools/ptwinwatch.asp

    Many excellent free tools and an excellent newsletter at Karenware
    http://www.KarenWare.com/

    ===========================================

    Vista and Windows 7 updated drivers love then here's how update the most important.

    This is my generic how updates of appropriate driver:

    This utility, it is easy see which versions are loaded:

    -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    Description, version, product name, company that created the driver and more.
    http://www.NirSoft.NET/utils/DriverView.html

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - device - Graphics Manager - note the brand and complete model
    your video card - double - tab of the driver - write version information. Now, click on update
    Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
    Uninstall - REBOOT it will refresh the driver stack.

    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
    with their own software and drivers and all other main drivers that you have.

    Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
    Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
    BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
    manually by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    How to install a device driver in Vista Device Manager
    http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
    Updates, that leaves about Windows updates but it will not install the drivers that will be generally
    older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
    get new manually if you wish.

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
    programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
    first.

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    Hope these helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • The mouse and the keyboard does not while playing the Tekkit game.

    Original title: mouse and keyboard on windows 7 pro

    When I try and play tekkit my mouse and keyboard stop working so I turned off my computer, and then turn the mouse and keyboard work until I try to replay tekkit

    I bought a new mouse and keyboard and it happens again can someone help me please

    tekkit's minecraft with mods

    Hi William,.

    Thanks for posting your query in the Microsoft Community Forums.

    I understand the inconvenience you encounter playing the Tekkit game. We are here to help and solve your problem.

    Follow the suggestions below and check if this can help:

    Method 1: Try to uninstall and reinstall the latest version of the game:

    How to uninstall, change a program:

    http://Windows.Microsoft.com/en-us/Windows/uninstall-change-program#uninstall-change-program=Windows-7

    After you have uninstalled the game, download the latest version of the game from the link below: http://www.technicpack.net/download/

     

    Method 2:

    If the problem persists, place the computer in a clean boot State and check.

    Try to boot into safe - mode Run your computer in safe mode and see if you still get this error message. If you do not get this error message/question in safe mode then run the clean boot on your computer by following the steps below. If you do not receive this message/question of error in safe mode, this means that a third-party application is causing the problem.

    To use the Safe Mode option, follow these steps:

    1. reboot your computer and start pressing the F8 key on your keyboard. On a computer that is configured to start to multiple operating systems, you can press the key F8 when the Boot Menu appears.

    2. Select an option using the arrow keys on the keyboard when the Windows Advanced Options menu appears, and press ENTER.

    You can place the computer in a clean boot State and check the issue.

    Clean boot: To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    How to perform a clean boot for a problem in Windows 8, Windows 7, or Windows Vista

    http://support.Microsoft.com/kb/929135

    Note: Please refer to the section: How to reset the computer to start as usual after a clean boot troubleshooting section of Kb to start the computer to a normal startup after you fix the problem.

    Try the step above and tell us if it helps. For assistance feel free to post your questions in the Microsoft forums. We will be happy to help you.

    Thank you.

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