OEM usb mouse and usb keyboard Freeze, disconnect automatically w/eject Sound

I have a 2.5 year old Dell XPS 8300 Windows 7 PC. Mouse usb from the factory and start of keyboard to eject and re - insert (Windows systems "thumb-thump" sounds) and its own without any intervention on my part. Initially it just, just momentarily freezes for a second, but it could be anywhere from 20 minutes to several hours and the same thing happens to 3 or 4 times, and finally and at the same time, the mouse and keyboard freeze. The "cursor" or "pointer" on the screen is totally inadmissible, and seizure keyboard is inadmissible. CTRL + Alt + Delete does not work yet.

A few points:

1 there is no drivers for the wired mouse usb and a keyboard wired usb on page download Dell and Driver for XPS 8700.

2 when I arrived to the Device Manager, it says device keyboard HID and HID - compatible mouse.

3. There is no drivers to roll back to, and if I update driver for each device, windows tells me I use the latest version of the driver.

4. I tried a clean install of Windows 7 and it does not solve the problem. (Exaggeration, I know. "I have a lot of time).

5. I'm tired a clean install of Windows 8.1 and it does not solve the problem. (Again, I know, exaggerated, but I was curious).

6. in other words, I have exactly the same problem on Windows 7 and Windows 8.1.

7. I tried to use all the different USB ports on my PC and the same problem persists. I don't think that it's a problem of USB hardware in any case, given that the freezing of the mouse and the keyboard are occurring simultaneously, and each device has its on usb port.

8. this problem is new in the last month. Never had anything like this in the last 2.5 years.

Thanks for any help.


Hi JJ,

Thank you for your update. Much appreciated!

Basically, for Windows 8.1, you will need to update the drivers more recent. So, you need to update the drivers for the chipset from the Dell Web site, and if it does not, you may need to contact the manufacturer for updated versions. Also. Please check in the Device Manager and uninstall the drivers of HID devices (under keyboard) and changes in the Update window to do not to install the updated driver. After uninstalling, restart the computer and then install the drivers for the devices and drivers chipset on the manufacturer's Web site. Check if the problem persists.

Please post back your results for assistance.

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    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
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    Hope these helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • The mouse and the keyboard does not while playing the Tekkit game.

    Original title: mouse and keyboard on windows 7 pro

    When I try and play tekkit my mouse and keyboard stop working so I turned off my computer, and then turn the mouse and keyboard work until I try to replay tekkit

    I bought a new mouse and keyboard and it happens again can someone help me please

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    Hi William,.

    Thanks for posting your query in the Microsoft Community Forums.

    I understand the inconvenience you encounter playing the Tekkit game. We are here to help and solve your problem.

    Follow the suggestions below and check if this can help:

    Method 1: Try to uninstall and reinstall the latest version of the game:

    How to uninstall, change a program:


    After you have uninstalled the game, download the latest version of the game from the link below: http://www.technicpack.net/download/


    Method 2:

    If the problem persists, place the computer in a clean boot State and check.

    Try to boot into safe - mode Run your computer in safe mode and see if you still get this error message. If you do not get this error message/question in safe mode then run the clean boot on your computer by following the steps below. If you do not receive this message/question of error in safe mode, this means that a third-party application is causing the problem.

    To use the Safe Mode option, follow these steps:

    1. reboot your computer and start pressing the F8 key on your keyboard. On a computer that is configured to start to multiple operating systems, you can press the key F8 when the Boot Menu appears.

    2. Select an option using the arrow keys on the keyboard when the Windows Advanced Options menu appears, and press ENTER.

    You can place the computer in a clean boot State and check the issue.

    Clean boot: To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    How to perform a clean boot for a problem in Windows 8, Windows 7, or Windows Vista


    Note: Please refer to the section: How to reset the computer to start as usual after a clean boot troubleshooting section of Kb to start the computer to a normal startup after you fix the problem.

    Try the step above and tell us if it helps. For assistance feel free to post your questions in the Microsoft forums. We will be happy to help you.

    Thank you.

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