Office Jet 5740: color printing

I have a Mac with El Capitan and just bought an OfficeJet 5740. After installing, I can print in black and white, but not in color. I can copy and scan in color, but do not get the chance to choose the color that I print. I updated the operating system with the latest HP driver and updated the printer separately; I checked the installation of the cartridges.

Grateful for any suggestion, Roger 27

HI @Roger27,

Welcome to the Forums of HP Support!

I see that you experience problems printing in color on your printer HP Officejet 5740. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I see how this must be frustrating for you, because your other computer installed without problem. He seems to be corruption on the Mac.

Looks like there is a problem with the printer driver, please follow the steps below to solve the problem.

To remove corruption, try the following steps:

Reset the printing system:

To begin, I will have you reset the printing system on your Mac. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under"Reset printing in OS X Lion system" because the steps are the same for Mac OS X 10.10. This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Officejet back in right now.

Once the reset is complete, proceed to the next step.

Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

Uninstall the HP software (if installed):

  1. HP printers - uninstalling the printer software (Mac).
  2. Restart the Mac.
  3. Download and reinstall the HP software.

If the problem persists, install the printer using Apple Software Update:

Reset the printing system:

To begin, I will have you reset the printing system on your Mac. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under"Reset printing in OS X Lion system" because the steps are the same for Mac OS X 10.10. This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Officejet back in right now.

Once the reset is complete, proceed to the next step.

Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

Manually install the driver package:

Please click here to manually download the package from Apple update to v3.1 HP printer drivers. Once the site opens click on the download button at the top. Follow the instructions on the screen to install the driver package.

Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

Add device:
1. click on the menu of Apple , then Preferences System.

2. click on Print & Scan and then check if the name of your printer appears in the printer list.

3. click on the name of your printer, click the sign minus (), then remove the printer.

4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer.

5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the HP Officejet driver is selected.

6. click Add to add the printer to the list. Do not add the AirPrint driver.

Source

Once your printer is properly added to, please try printing again to verify that the problem is now resolved.

Published by Mr X-23source.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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