Office jet 6500 a Plus: Office jet 6500 Scanner does not work on iMac

I have a printer, scanner, fax Officejet 6500.  Before the update of my modem, printing and scanning wireless worked perfect.  After a new modem only the printer works.  Bought a USB cable to connect to iMac running OS - El Capitan.  Printer works fine but the scanner does not work.  I uninstalled HP applications, printer deleted from system preferences.  Restart the computer.  Reinstalled with the latest drivers and add printer in system preferences.  Printer works fine but still no scan.  During the call to the top of the scanner/printer in system preferences, I see two options, one for print and other to analyze.  Queue only appears.  Any suggestion would be appreciated.

Hey @Tg2020,

Welcome to the Forums of HP Support!

I see that you are not able to scan from your Officejet 6500 a Plus e-All-In-One to your computer Mac OSX 10.11. I can help you with that.

To resolve this issue:

  1. Unplug the USB cable from the printer.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click on the image to your printer on the left side.
  4. Click on reset printing system.
  5. Click on the button "+" in the corner.
  6. Select your printer from the list.
  7. Click in the box next to and select your printer.
  8. Click on Add.

At this point, you should be able to scan your printer wireless. If you are unable to do so, please let me know what happened following my directions and I should be able to help more.

If it solves your problem, please let me know by clicking on accept Solution below my post. Also let me know if you have any other questions. If not, have a great day!

Tags: HP Printers

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