Office Jet 6500 E710n-z will not print black even just replace the cartridge with a new one.

This is the 3rd time having problems on "black" even printing ink isn't empty (but the level is low, like a quarter left).  In the previous cases, I replaced the cartridge and the problem resolved.

The 2nd time was last week.  After I changed the cartridge, it worked (for only 1 week) and the problem is back.  As the ink is full this time and it worked fine when I just changed it, I suspect it is the problem of my printer instead of the cartridge.

I did clean the print head and align the print heads, but the problem persists.  Please advice solution.  Thank you!

I hope that the printhead has no need replace. I would like to look at this document on faulty production for your printer model.  I know some steps here mentioned you already make. Please just read / ignore those and try the ones you have not yet completed.  It presents various ways to clean the print head; If you have just done the cleaning of the box tools, I'd defiantly that manual. It also has a ride to make sure that the product firmware is up-to-date.  Here is the link: http://support.hp.com/us-en/document/c02455482

I hope this helps.

Tags: HP Printers

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