Office Jet 6500: Mismatch error paper, Office jet 6500

I read all the old posts.  Do you have any suggestions and nothing seems to work.   A few days ago, I was able to print an invitation on paper 5.5 by 8.5.  Today, none other than error messages.   Same printer, the same paper, same settings.      The error message is a paper mismatch.   I spent hours trying to figure out the problem.  I mean seriously, why would it be such a question?  Something as simple as changing the paper size.   Another thing that really sucks on this printer, it's that you can't customize the papersize.  I need 5.5 by 8.5, but had to choose the closet to 5 by 7.

Help!

Hey there @dzarlene, welcome to the Forums of HP!

I understand that you are facing a "Paper mismatch" error when you try to print an invitation to your Officejet 6500. I have some ideas in mind for you to try, to see if we can solve this problem for you!

1. click on this link, select your operating system and follow all the steps in the order: Printers HP - "paper Mismatch" or "Paper Size Mismatch" error

2. run the print and scan the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

3. uninstalling the software of the printer, restart the printer to download and reinstall the full functionality driver here (select 6500 JO you have, click on the software and drivers and 'Check now': drivers & software )

Try to print again and let me know what happens!

If you like my answer to your concern today, click on the thumb to the top below!

Happy Monday!

Tags: HP Printers

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