Office Jet 8500 a makes a scan of document, converts and saves the PDF file, but the PDF file does not open

My new Office Jet 8500 (A910-G) seems to correctly perform a scan to PDF, but the PDF file does not open, gives me the error message "the selected document cannot be opened" in PDF Complete.

I agree that it's a software because it works well with Adobe Acrobat.  It's just PDF Complete (which was free with my HP computer) does not work!

Tags: HP Printers

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