Office Jet 8620: Networked 8620 Pro always 'offline' in Windows 10

Similar Questions

• Office Jet 8620: office jet 8620

  I have a desktop connected via USB Jet 8620. The PC has recently upgraded from 8.1 to win to win 10.

  The starting time is now very long, about 4 to 5 minutes.

  Remove the printer USB or shut off the power to the printer solves the problem.

  Does anyone have Ant ideas?

  Thank you.

  Brian Lumb

  I found the cause for the slow start, it was the USB that I used for the printer.

  I plugged in a free USB port of the HP printer and the problem was solved.

  A big thank you to you and Malygris for your help.

  Brian Lumb

• HP Office Jet J4680C All In One is offline now

  Original title: printer offline

  Our printer HP Office Jet J4680C All In One is currently offline. Have checked all the connections and made the troubleshooting steps and we are still unable to print? Help!

  Hi Wally,

  1 have. what troubleshooting measures you tried?

  2. did you of recent changes on the system?

  I suggest you to try the steps in the following article and see if that helps.
  Printer in Windows problems

  You can read the following article and check.
  The new status of the printer is "offline" after you remove a print queue and then restart a Windows computer

  See also:

  Why can I not print?

  Hope this information is useful.

• Office jet Pro 8620: Office jet 8620 prints more wifi

  Hello!

  My printer was in a wifi network and worked flawlessly for 8 months.

  Now, it is invisible to all the computer connected to the same wifi network.

  I already entered the service menu and I have already made one: partial and semi full reset.

  [content removed]

  I need a FULL / HARD reset! As in the conditions of the factory restore!

  How can I do?

  The printer can use wifi network! No Ethernet cable or usb!

  Thank you very much!

  Hey @Pm2r,

  Welcome to the Forums of HP Support!

  I understand that you are experiencing some problems with printer e-all-in-one Officejet 8620 communicates is not with your PC. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Turn the printer off.
  2. While the printer is turned off, disconnect the power cable from the back of the router for a minute.
  3. When the lights come back on the router, turn on the printer.

  Now, on the printer, click on the wireless icon that looks like a radio tower.

  • If you see a line indicating the status: not connected, the printer is not connected to your wireless network. Click speed, wireless and Wireless Setup Wizard to connect the printer to your network.
  • If the IP address starts with 169, the printer is not getting a valid IP address of the router. Contact which provided you your router to determine why the router is not getting an IP address valid.
  • If the IP address of the printer starts with 172, the printer is connected to a network of comments. Contact those that you provided with the router for assistance with deactivation of the feedback network.
  • If the IP address of the printer starts with 192.168 or 10, the printer is properly connected to a network. Please see below.
  • If the IP address of the printer begins with any other number, the network is maintained. Contact one that keeps your support network.

  At this point, you should be able to print wireless. If you still can not, on any device that prints the PC enter the IP address of the printer in an address bar. If you are able to access embedded web page the printer, please let me know.

  Please let me know the results after following the above. If you are able to print, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Office Jet 8620 (all-in-one) will work w / windows 10

  (1) work 8620 (all-in-one) Will Board jet w / 10 windows?, I replace a photosmart 2610i w / duplexer.

  (2) for the wireless working, I need something for my desktop computer?

  THX

  Yes the new 8620 Officejet Pro will work fine with Windows 10.

  The drivers are here

• Office Jet 8620: Wired Ethernet connection - first installation

  I'm trying to connect my printer HP 8620 nine for the first time (using the Ethernet cable) to my Apple AirPort Extreme router. The Configuration Page of HP network says that the network status is offline. The printer display says "connected".  (SetUp-> set up a network-> settings-> view Ethernet Details-> IP address Ethernet: not connected).  HOWEVER, if I move the Ethernet cable from the printer to a computer, I get a good wired Internet connection. I tried the power on the router and the printer (unplug the 120vac) but without joy of recycling. Before you buy this printer, I got an Epson 3640 works well on an Ethernet cable to the same router. Please inform promptly.

  It turns out that this new printer was defective and returned.

  The replacement printer has been installed and, so far, does not work well.

  Looking backward, a trick that the Ethernet port on the printer did not work was the observation that the link light nor of the router or the modem (a small LED next to the Ethernet plug) unlit green changed when the Ethernet cable from the printer was plugged (instead the link light remained extinguished).

• HP Office Jet 8620: Do not print sleep mode

  If I have not used my printer for a while, it goes into mode "Eve".  When working on the computer and try to print something, I always get the message offline printer.  I usually have to restart the printer and then the page will print.  It is a common problem or is there a solution for this.  According to HP and win 10, I have the latest drivers and software available.

  Anyone else having these issues?

  Gary

  Printer is connected to the wall jack of th wireless to the computer, and the trickiness is approximately 1 foot away from the printer.

  Gary

• Office Jet 8620: cannot use the 3 USB sd card reader

  trying to hook up a generic USB 3 SD card reader to the USB port of the printer, but it does not identify all the photos on the SD card. Is there a way around this problem?  IM surprised this printer only has as basic thing as a reader of SD cards on this subject.

  Hi @drinternet,

  Make sure that they are formatted in Fat32, if they are not already, that should work.

  Thank you.

• The Explorer will not work after you install Office Jet 4500

  Hello

  Can someone tell me why my windows Explorer does not work after installation of my printer Office Jet 4500 wireless?  I am currently using windows vista.

  Thank you

  Go to a command prompt.

  Type sfc/scannow and allow to run the System File Checker. Restart your PC to see if Windows Explorer works.

• Office Jet Pro 8620: No Assistant HP printer or Application icon

  I'm under 10 64-bit Windows and the Office Jet Pro 8620.  I can't configure my scan-to-email of the printer (continues to request a code).  My printer is connected via Wi - Fi, and otherwise works fine.   Following the instructions of support, I tried the Printer Wizard, but there is no such program listed in my HP folder and no printer the Office Assistant icon (although there used).

  I downloaded all the updates current and running Scan Doctor several times.  No luck.

  Any help is appreciated.  Thank youl.

  Hello, GreenTurtle,

  Thanks for the quick response.  I followed your instructions.  After disconnection of the wireless connection and then the wizard of wireless, all re-installed configuration correctly.  The appropriate icon appeared on the desktop and I was able to put everything in place.

  I am very grateful for the help and quick response!

• Office jet pro 8620: should I disable the printer without cartridge installed?

  I removed the original HP ink that was defective and took it back. Now I have the inkjet (Office jet pro 8620) without cartridges installed. The printer says not to disable so that it does not get damaged but I'll be away for a week and want to turn the printer off. I will cause damage if they do?

  Thank you. I guess I'll have to keep on like this for a week then. Too bad.

• Office Jet 8600: HP Office Jet 8600-> 8620 same ink cartridges?

  Can someone tell me if the Office Jet 8600 and 8620 new can use the same ink cartridges?

  Hello

  Yes, both use the 950 HP ink cartridges.

  However, consider the 950 ink cartridges have been updated and the 8610 support only cartridge of new generation, manufactured in October 2012 or later.

  You can find the location of the cartrideg version in the link below:

  http://support.HP.com/us-en/document/c04213877

  Shlomi

• HP Office Jet Pro 8100 - the deactivation of the wireless network

  I have a HP Office Jet Pro 8100 with wireless network.  Is there a way to turn wireless off?  I need to use an internal network, but can not use wireless.

  HI - just press the button wireless (lower right) on the display panel and it will switch the functionality of wireless enabled or disabled.

  Hope that helps.

• Office Jet Pro 8600 N911g: San to the network folder

  With the help of:

  Office jet 8600Pro N911g

  10.11.5 OS

  Firmware: CKP1CN1545AR (just updated today, Firmware was just posted in the last few weeks)

  Print driver: 4.2.0 (just download today through 'HP Easy Start')

  "Trying to set up' Scan to network folder" and continue to receive "the connection failed". In the past I used SMBUp add on software to scan to folder with the older firmware. After trying all the configurations of the network path, which does not work and receiveing several different reasons does not connect, I turn on the SMBUp and it worked. Turned out and received "the connection failed".

  Installer for the scanning of network:

  Computer name: TGC-IMAC

  Network path: \\TGC-IMAC\HP-SCANS

  It works with SMBUp, but not when it is turned off.

  I tried to set up for a year without the use of SMBUp. I noticed today that the new firmare was available, and he said he would 'improve' Scan to network folder for several versions of the OS 10.

  What Miss me... bad etc.?

  HP you have to work on the development of the configuration software to search for the path to the computer, then 'user guide' in the folder he wants to use. The current guessing game and test has got to go.

  The user community has waited for YEARS for this correction, and now there doesn' t seem to work.

  Any suggestions or comments would be useful, especially from HP.

  Thank you, tom

  Problem solved...

  Came in this AM and I tried the test and it WORKED... The only thing that has changed is the computer and the printer have been turn off and started again. In addition, scanned a document in the affected folder.

• HP 8620: Printer in offline mode when the computer starts

  My 8620 Officejet is offline.  It is connected via a cable to my 360 spectrum HP network.  When I turned off the computer and start that he even once, the printer starts in offline mode - for example, when I got to print from Microsoft Word (Office Pro 2016), the printer is 'offline' in the Word print dialog and I get a message from Windows system, saying printer offline - and nothing prints.

  I can solve it with the help of HP print and Scan doctor.  But if I closed the computer and start it up again, it is new offline.

  I can fix this by going to the printer by pressing the button on the front power off and then restarting it - the document in the print queue print immediately.

  Also, if I start the Server Web part, select 'Tools' and then click 'Print a self Test Page', the page prints as usual. However, if I then go back to Microsoft Word, the printer remains offline.

  HP Printer Wizard starts well and the analysis of function of Document or Photo works very well.

  It's just the feeling that is not.

  Any ideas gratefully received.

  Thank you
  Philippe

  Hi @Philip4,

  Welcome to the HP Forums!

  I noticed that your HP Officejet Pro 8620 keeps going offline. I'm happy to help you!

  Please, try the steps in this guide, "offline" Status Message printer (Windows 10), as well as this guide, the printer is not maintaining the wireless connection.

  If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  I hope these guides help!