Office Jet after upgrade of el capitan 4620: 4620 - not printing black

After upgrade my iMac to El Capitan, the printer does not print black.  I tried all the troubleshooting steps I found, and no solution to the problem:

1. replace the ink cartridge

2. check the ink cartridge has ink

3 reset ink system

4. clean the print head

5. aligned to the printhead

6. update to the latest driver software for El Capitan

7 restart the computer and the printer

8 remove the printer from the system preferences, and then added back the iMac

Other suggestions?

Anyone else see this problem?

Hi bevandas,

Thank you for your answer!

I know that this printer mixes in order to get a black box, because of the multiple color ink cartridge system. I suggest trying to replace yellow cartridge because it is low, just in case this could be the problem. There was some questions about upgrading Mac OS x 10.11 El Capitan, but not on this issue.

Otherwise, please Contact HP phone support for assistance. As they might be able to help the process of upgrading your printer. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

Good day!

Tags: HP Printers

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