Office jet while a 6600 PRINTER with scanner problems. but I can't scan where I have a modifiable document because only let's scan me documents I can not edit

original title * Bubbles44

I have an office jet while a 6600 PRINTER with scanner problems. I am trying to scan to my hp Pavilion 23 all in a computer with windows 8, but I can't scan where I have a modifiable document because only let's scan me documents I can not edit! HELP ME PLEASE!

Hello Sharon,

Thanks for posting your query on the Microsoft Community.

I would be grateful if you could answer the following questions:

How the computers are connected? If they are connected as a workgroup or domain?

Method 1: Disable the security software and check if the printer works.

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2: You can turn off the Windows Firewall and see if you can print.

  1. Press the Windows key +X key.
  2. Select Control Panel.
  3. Click on the firewallof Windows .
  4. Select enable the Windows Firewall On or off on the right next to the sign.
  5. Select the radio buttons Turn off firewall under Private and Public network settings

Warning: after reviewing the issue, turn on the firewall.

Method 3: Refer to the suggestions for the following links.

How to troubleshoot printing problems in Windows:

http://Windows.Microsoft.com/en-us/Windows-8/How-to-solve-printing-problems

Solve printer problems:

http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Hope this information helps and let us know the State of the question, we will be happy to help you.

Thank you.

Tags: Windows

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