Officeject Pro 8600 Plus: Officejet Pro 8600 will copy in color but not print in color

I have an Officejet Pro 8600 Plus able to make copies of color, but it will not print in color of my office.  My printer uses the version of the firmware CLP1CN1416AR.  When I go to print a document in color, I go to the properties of the printer and then advanced and set print in grayscale on Off, but I get still only prints in grayscale.

Thanks for your suggestions Zac.

1. we have tried using several different programs (paint, Microsoft Word, Adobe Acrobat, a test of the printer properties page, etc.), but all printed only in grayscale.

2. it's connected via Ethernet cable to our Wi - Fi wireless router and then to our laptop.

3. the ink levels are all above 40%.

I had already tried electric bike on the printer several times as well as the computer, which did not help.  I tried to change the printer settings default to print in gray and then changed them back to the color, but that did not help either.  I tried resetting the printer, mentioned in another thread (unplug the power cord at the back of the printer, while he was conducting, then unplug the power transformer in the decision-making, hold button power printer for 60 seconds, then reconnect the), but which did not help either.  Finally, I uninstalled the Windows printer and reinstalled a couple of times, and finally, it started working properly again, so, apparently, there was a problem with the driver who eventually got cleared up by reinstalling the printer/software/drivers.

Josh

Tags: HP Printers

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