OfficeJet 4215xi all-in-one false paper jam?

My oficejet 4215xi gives error message "paper jam".  I cleared and cleaned as well as I am able. Print cartridges won't move from the left side. Is this fixable or dead?

I assume that everything is resolved. I got a new printer. Support HP says the Impossible error condition be corrected or repaired.

Tags: HP Printers

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