OfficeJet 4500 - files disappear after scanning to the desktop Gateway computer using Vista Home 32 bit

I have an Officejet 4500 g510n. My OS is vista home 32-bit on a Gateway desktop computer. I installed the full installation software. Files disappear after scanning using the HP Solution Center. I am able to print. There is a USB connection.

I tried to download the "critical update" on this topic on the HP site but the link takes me to a complete installation I installed without success. Where can I find this update 'critical '.

Try this link for the critical update:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?cc=us&LC=en&cc=us&DLC=en&lang=en&LC=en&OS=4063&product=3752459&softwareitem=OJ-81532-2

Tags: HP Printers

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