OfficeJet 4500 G510g-m

I recently downloaded and installed the new driver. It prints well.

He stopped after that I tried to print a document in PDF format in European letter size.

Now I get the message "Printer paused" or "disconnected".

I have changed the USB cable, turned off the printer and the PC (Windows 7) and nothing help

It seems that I lost the connection and cannot restore it

Nowhere in the instructions they mention anything referring to this troubleshooting

My document is still stuck in the box "awaiting print".

I'm close to a Canon printer!

Thank you

Gilles

Hello! Welcome to the @gillesde450 forums.

I saw your post on your printer showing that it is offline or paused after printing on your Windows 7 system. I wanted to share with you my suggestions that can help!

Try this guide:

"The printer is offline" Message appears on the computer and the printer does not print: Windows 7

You can also, always download and save this tool right on your screen and run it whenever you are concerned with printing, scanning, connection, etc.

Printing and scanning doctor

I hope that helps, a great Wednesday

Tags: HP Printers

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