OfficeJet 4500 G510n-z, HP Envy, Windows 8.1, cannot print full page color or b photo

Similar Questions

• OfficeJet 4500 G510n-z: HP Office Jet 4500 G510n-z fails to print over wireless network

  Hello

  Earlier my XP (Dell D620) machine stopped printing wireless with my officejet 4500 G510n-z. My Windows 7 D630 prints wirlessly without any problem. I have download the current HP drivers without result. I looked at other positions, but none of the viable solutions. The 4500 G510n-z appears as a printer, but all print jobs end with an error. I can't print a test page, Notepad, etc. All jobs appear on the queue, but they all error. It seems to be a specific problem of the XP. I have XP pro version 2002 Service pack 3. My network is just a Verizon Fios wireless router. In windows 7, I can see the actual address of the Hp wireless connection when the printer is added. Under Xp I do not see the address wireless when I try to add the printer. Now, it appears in the list of printers on XP but 7 seems to see the actual address wireless and allows me to select it to add the printer. I plugged the XP machine to the printer and it would work for a while then stops working. Don't know what triggers the loss of connection. How can I specify the connection 4500 G510n-z XP? I tried to add the IP address I see on my 7 machine but XP wants to a path of the server which is //server etc., UNC path.

  I went in the properties of the printer and changed the address to match the 7 IP 192.168.1.3 192.168.1.9 Windows 7 XP, but not go again.

  Thank you

  Al

  Hello @adb1779,

  Thanks for getting back to me on this subject. Because the ping tests on both computers is successful when communicating with your wireless printer, it turns out that you do not encounter a network issue at all. On the contrary, there is either a program of 'blocking' of printing wirelessly on your XP computer or computer XP is not "like" the fact that you have changed the IP address of 192.168.1.3 to 192.168.1.9. It would seem that your XP computer is a former connection with the printer. To resolve this problem, please follow the steps below.

  Step 1: Launch MSCONFIG:

  I'll have you temporarily disable all programs background on your XP system to see if there is a program that runs in the background on your Windows XP computer that would block communication with your printer.

  1. Click on the Start menu
  2. Click run. In the Run dialog box, type msconfig and click OK
  3. When the System Configuration window opens select 'Selective Startup ' and uncheck load startup items
  4. Click the Services tab, check the box at the bottom to hide all Microsoft Services
  5. Select disable all
  6. Select apply and OK
  7. Computer restart when prompted

  When your Windows XP computer turns please try printing. If the printer works correctly now it would mean that a program was blocking the communication. If the problem persists, proceed to the steps below.

  Step 2: Uninstall the drivers:

  I understand that you have already done this in the past without result. However, if your product is identified as on 192.168.1.3 she is not installed correctly, or an earlier version of the printer with an old IP isn't be properly removed from the system. It is crucial for the repairs we have a clean slate to work with. Please follow the steps below.

  1. Click on the Start menu
  2. Click on programs
  3. Select the HP folder
  4. Select your HP Officejet
  5. Select Uninstall
  6. Please follow the instructions on the screen to complete the uninstallation.

  Once the uninstall is complete, proceed to the next step.

  Step 3: Clear the server properties:

  Your printer driver can also be installed under the print server properties. I'll have to make sure your driver has been completely removed from both print server.

  1. click on the Start menu

  2. Select Printers. You may need to go to the Control Panel then Printers and faxes.

  3. in printers and faxes click on file and select Server properties

  4. in the print server properties window, select the drivers tab

  5. If your HP Officejet is listed, click on it and select Remove downstairs.

  6. a new window opens, click on Remove only the driver. Click OK.

  

  7. Select apply and then OK in the print server properties window.

  8. close printers and fax machines.

  Step 4: Delete the temporary files:

  1. Click on the start menu
  2. Select run. In the Run dialog box, type %temp% , and then click OK
  3. Click on the Start menu
  4. When the Temp folder opens, Select the first item in the Temp folder and tap the SHIFT key on your keyboard.  Now Shift while, scroll down a few lines and click on another element in the file. What is between these two elements will highlight.
  5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. If a Temp file be used yet that you will automatically get the pop-up that you can't delete this item. The "deletion" process is cancelled. On Windows Vista, 7 and 8 of Windows you can just "jump" from the items which will not delete. Unfortunately, on Windows XP, it is not so easy. Take note of this point is unable to delete. Then, ignore this element. Click on the next element in the list, hold the SHIFT key and click another item in the list to remove another piece of elements. You will continue this tedious step until all items in the Temp folder which will remove are deleted.
  6. Close the Temp folder when it is empty
  7. Right-click the recycling bin on your desktop and select empty recycling bin

  Step 5: Reinstall the drivers:

  1. Please click here to download the drivers for your printer
  2. Once the site opens click on the download button at the top left
  3. Once the download is complete, follow the instructions on the screen to reinstall your printer wireless
  4. Once your printer is properly reinstalled please try again to print wireless.

  Please reply to this message with the result of your troubleshooting. Good luck!

• HP OfficeJet 4500 G510n-z impossible to implement

  Hello

  I use my HP Office Jet quite successfully for 2 years with no problems at all.  But this week, there were problems with my connection Internet does not properly.  Verizon has sent a repairman, and he said that I need a new modem/router, so it installed the newest model from Verizon Internet broadband.  I had no idea how much this was going to cause me trouble.

  So far, I have used my wireless printer and realized I had to imput the new information for the wi - fi to connect properly.  Well, I have found no way to do it, unless I configured the printer since the beginning.

  I uninstalled my printer, removed from my list of devices, shut down your computer, insert the installation disc in the DVD player, hooked up the printer using the USB cable, following the instructions on, then start the computer.

  Nothing... My computer has never nothing hung

  I called HP and bought a new cable, thinking that something must be a problem with the one I had.  Nothing...

  My printer is turned on and physically connected to my computer, and it is not recognized for some reason any.  And until it is, I can't use it at all.

  Any suggestions would be greatly appreciated!

  Thank you

  Sandielynne

  OK, I have my printer doesn't work, but it has been a nightmare on the whole trip.

  I called Verizon (my ISP), and one of their tech support people showed me how to put in specific settings using the control panel directly on the front of the printer. In the original configuration, I didn't need to use it, but during the installation of the cartridges and others, so I had no prior knowledge to the configuration layout of the Wi - fi network. I do now. The printer stated that she was.

  I could not the printer to communicate with my PC.

  I downloaded the software directly from the Web site and installed, it did not find the connected printer.

  I ran the Scan program & printer doctor, he finds my HP Officejet 4500 G510n-z printer AND a printer (HP OfficeJet 4500 G510n-z) network HP320B39.

  The doctor downloaded and installed the software again, but only for the first printer HP Officejet 4500, not the printer 'network '. If the software installation was not involved, and I'm unable to use the software at all because of this.

  Every time I tried to print, it seems cannot NOT COMMUNICATE

  I used the Windows Help & Support and somehow I clicked on something good , and a window open showing each a wireless on my network device. ... .and among this list was the HPE20BE9 (HP Officejet 4500 G510n-z) I click with the right button on it and choose "INSTALL".

  Then I went in devices and printers, and saw this same exact printer listed there, with HP Officejet 4500 G510n-z, so I chose this new 'weird' printer as my default printer. Then I chose a simple print document, a new window opens for me to choose which printer to print from, I made sure the printer HPE20BE9 has been selected, checked my preferences and said to print... AND HE DID!

  I hope that I have never go through this nightmare of 6 days again. I am happy that I have persisited and has not abandoned because I was only a few seconds to screw up this printer, my patients to its full stop.  How I accidentally came across this list of "Network devices" I'll never know.   I tried since and now can not find once again, so if someone knows this information, I would be happy if I can write down it for future reference.  Without it, I still would not be able to print.

  Have a great day and I appreciate everyone who tried to help me, but my situation apparently needs more information that I found here.

  Kind regards
  Sandielynne

• OfficeJet 4500 G510n: I can not install my printer portable officejet 4500 G510n after updating windows 10

  Help please.  I tried for days install my portable printer officejet 4500 G510n to my PC G wireless that runs 10 recent Windows updates.  I tried everything, including the uninstall/reinstall but it is never successful and I understand the different problems every time.  I even tried setting up by USB... always without success.  I don't understand what is the promlem.  AND when I use one of the programs that install fails, it installs a solution for me for windows 8, which does not, of course, because I have 10. I really wish I had a printer again!

  Welcome to the @DLBHJ forums

  I hope to help with installation issues you are having with your Officejet 4500 on Windows 10. Here are some steps to start you off. When you are finished, just reply to me with the results, errors, etc. Any information you can provide will help!

  1 uninstall all printer software that is currently installed.

  2 restart the printer and the computer entirely.

  3. clean boot the computer and restart it: How to clean the boot

  4. when the computer restarts, download and install the software here.

  5. once the printer installed, return to the boot process and re - activate the start up programs.

  I hope this helps and works. Let me know what happens.

  Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

• HP OfficeJet 4500 G510N-Z and Windows 7 Home Premium. Always a pilot missing after installation

  Sorry the post is so long...

  I have installed and reinstalled the software for my printer at least 5 times.  Whenever I get a message that the driver did not download properly.  I discovered that I get this message because Windows search driver on the "Windows Update" updates on the Microsoft Update page.  I use the printer on a wireless home network.  I learned to double check the connection and all is well.  I tried to scan for the first time yesterday and guess what?  Cannot find driver HP Document Manager and uninstall and reinstall the printer again.  I followed every suggestion support on the Web site and the drivers still don't load correctly.  Although I'm not an IT wiz, I'm very capable with computers and the resolution of problems.

  Please give me a solution time.  I interviewed for the job of my dreams last Thursday and I can not send a thank you letter or letter of reference which had been requested because of problems with this printer. I can't lose this job, in this market, it is once in a lifetime chance!

  Otherwise, I'll throw both of the HP OfficeJet 4500 G510N-Z I have a truck available bus or trash!

  Thanks in advance for your support and your help on this.

  Sincerely,

  Becky Gommel

  [deleted private information]

  Hi Becky,

  Follow the steps below

  First step: clear temp directory

  1. tap folder in the race or search programs and files of field

  2 Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).

  3. proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-80348-1&cc=us&DLC=en&LC=en&OS=4063&product=3986399&sw_lang

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. tap folder in the race or search programs and files of field

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run disk cleanup from the tools Accessories\ system under all programs folder

  14. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• Link to printer (fax, copying and scanning) drivers Windows 8.1 for OfficeJet 4500 G510n-z

  Hello:

  Need to know where I can find the updated drivers for my printer OfficeJet 4500 G510n-z.   I use the Windows 8.1 operating system.

  I tried to use the link at HP, but to the point that it supposedly gets to the install window, it asks me to insert the disc that came with the printer.  When I do this, I always get error message saying something like "the link is not found."  I also have another message to some bridge indicating that the full version must be downloaded.  Then, the same process is repeated.   I should add that the disc from the printer indicates that it is compatible with XP, Windows 7 and other earlier versions, but not 8 or 8.1

  I tried 6 or 7 times with the same result.  Dell (the company who bought the laptop) was unnecessary and suggested to contact HP.

  I can no longer scan, either, because the computer is not recognzing the printer has a function of scan, so when I go to use PaperPort 12 to analyze things, it recognizes that a printer is connected.

  Any help to solve these problems would be greatly appreciated.

  Thank you!

  Hello

  The disc is not provided for Windows 8.1, don't forget to download and install the printer using the following installation program:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109545-1&cc=us&DLC=en&LC=en&OS=4158&product=3986399&sw_lang=

  If the same problem persists, follow these steps to resolve:

  1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Select until I restart the PC and confirm by clicking the button turn off.

  Now, try to reinstall the HP software and check if the installation goes as planned.

  If the problem persists, continue following the steps below:

  2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
  3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
  4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
  5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
  6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
  7. run the installation file and check all difference.

  Kind regards
  Shlomi

• Impossible to scan on OfficeJet 4500 G510n-z under 'Windows 7 starter' - installation problem?

  Recently bought OfficeJet 4500 G510n-z and installed the SW CD on laptop Toshiba running Windows 7 Starter - NOTE when installing the SW printer I have had only a single option enabled: "install the minimal SW.

  How and what SW that I need to install to enable support of the san on this laptop?

  FYI:-I also installed this same SW HP on the Windows XP laptop and I am able to scan documents to this computer (in this case, I believe that I chose to install it "Full SW" option that has been disabled during the installation of Windows 7 Starter.)

  Could you provide links and instructions for essences SW install to support scan on Widows 7 Starter function?

  Using the Starter edition, you can scan sing Windows Fax and Scan:

  Use one of the following methods to scan a document.

• HP Officejet 4500 G510n-z Wireless connection print Windows Vista, but not from Windows 7

  Printer HP Officejet 4500 G510n-z seems to be connected to my Dell laptop with Windows 7 on HP Solution Center page, but does not print. Documents just get stuck in QC. It was printing then it wasn't so that's when it wasn't. The printer works when I print from a laptop more old Vista. The last time this happened, I uninstalled and reinstalled the HP software and that doesn't seem to help. Then, for some inexplicable reason, impression began to work. It has now stopped working again. I can scan the Windows 7 laptop but not print. I tried all the troubleshooting tools that I could find without success. Thanks for trying to help.

  Hello-

  It could be caused by a couple of things:

  1. firewall on PC or router.

  2 interference (microwave, cordless phone base @ 2.4 Ghz)

  3 distance from router

  4 corrupted printer driver.

  Turn off the firewall you have and you move anything that can cause interference to router.

  If none of the above solves the problem, I'll have to install a different printer driver.

  Click Start.

  Go to devices and printers.

  Click Add a printer.

  Add a local printer. Create a new Port, then choose "Standard TCP/IP port.

  Click Next.

  TypeRegeditdans in the box 192.168.1.12 IP address or host name. (uncheck the box 'Interrogate the printer')

  Click Next.

  When the printer list opens, click windows update. (it takes a few minutes)

  After the box appears, choose HP (not Hewlett Packard) on the left and choose "Deskjet 990c" on the right.

  Click Next, the default value and end.

  Try to print using the printer Deskjet 990c.

• HP Officejet 4500 G510n-z for windows 7

  This printer works wiyhout no problem, then all of a sudden he is no longer scan, copy or fax. Notice of default appears in the display.  It will still print computer.  I have reset the printer and you have done everything I know to do.  need help!  Puzzled-1

  My HP Officejet 4500 G510n-z ceased to print certain documents from my computer. It allows to print an e mail but not my bank statement

• Officejet 4500 G510n-z hp Solution Center: does not install

  Recently updated for laptop with windows 8.1.   I have an officejet 4500 G510n-z.  The computer recognizes the printer and print.  My main problem is that I can not get the hp solution center appears.  Without it I can't scan.  The intall disk is outdated and I tried many downloads of software and the doctor print and scan without result.  Any ideas would be greatly appreciated.

  Hello cpilo1,

  You must use the full driver for your printer. Download the driver below and install it please.

  http://support.HP.com/GB-en/drivers/selfservice/HP-OfficeJet-4500-all-in-one-printer-series---G510/3919445/model/3986394#Z7_3054ICK0KGTE30AQO5O3KA30R1

• OfficeJet 4500 G510n-z: failure sending a fax from Word G510n-z

  I use a laptop Toshiba Satellite running Windows 10 with, AFAIK, updates. I am trying to send a Word document by fax to my connected OfficeJet 4500 wireless. The printing process works, I get the dialogue Send Fax, I dutifully fill. The document goes to the queue from print, then disappears. The printer is not composing or anything; the document will just in the bit bucket, without error, not even in the case log.

  Other relevant details:

  • I tried reinstalling the drivers; After several hours the skin of HP software, I did.
  • The laptop has 3 printers associated with my physical device: 2 printers generically named ' HP OfficeJet 4500 G510n-z ' and ' fax HP OfficeJet 4500 G510n-z "; and "HP # (HP OfficeJet 4500 G510n-z) ' (where # is a hexadecimal number of device-specific, I'm not willing to share here). The third argument prints correctly to the book.
  • I can scan documents through the HP Support Center application.
  • Copy and fax work correctly to the device itself. For example, if I have first print the thing, I want to fax, then by fax using the document feeder and the front of the device, it connects and sends the fax correctly.
  • The last time I checked, I was able with a fax in a program on my archaic Macintosh.
  • To repeat the foregoing, no errors are displayed or saved. Each attempt appears in the Fax as "Completed." log I don't want to get all the answers canned on the subject, thank you very much.
  • I browsed this forum of the community and support site and tried what I could find and understand how to do in Windows 10 of bugs. (Disclaimer: I've always been a Mac person and a VMS/Mac/Linux software developer, to try to understand how to do something which expected to be simple in Microsoft mess was not easy for me.) It is not suggested with a laptop given to his wife by a friend, however.)

  What unconscious thing [sic] I'm missing?

  Hello

  Please, look at the next post and make a good choice:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/want-to-send-fax-from-PC-in-HP-OfficeJet-4500-all-in-one/TD-p/1443895

  Kind regards.

• How to connect my HP Officejet 4500 G510n-z to work wireless.

  I recently bought the HP Officejet 4500 G510n-z, I connected it to my netgear router I can see that it is through netgear genius, but my computer does not connect. I tried disabling my firewall, I uninstalled and reinstalled several times. still no luck but when I run the test through the printer wireless, she spends on everything. I tried to find a way around for 427 udp but I couldn't know.

  Connected through wpa - psk

  Windows 7

  Acer laptop

  Please help me, I have school from 5 days.

  Thank you

  Oh, that's a good clue.  This instance of the printer is looking for a USB connection!  Go to control panel > printers & devices and delete the printer in the printer list.

  1. make sure the printer is on and connected to your network. Verify that you can access the printer's internal web page by accessing its IP address before continuing.
  2. click on > start > Control Panel > devices & Printers.
  3. click on add a printer
  4. Select local printer
  5. Select create a new port and select Standard TCP/IP Port, and click Next.
  6. under device type, select TCP/IP Device. Under the name of host or IP address, enter the IP address of the printer. Click Next.
  7. Select Hewlett-Packard in the list of manufacturers and select and select your printer model. Click Next.
  If your printer model is not in the list, then select disk provided, browse the CD that came with your HP printer and select the first file begins with hp and ending with INF. click Open, then OK. Select your printer model. Click Next.
  8. If prompted, use the driver that is currently installed.
  9. He will ask the name of the printer - enter a new name or use the one existing. This will be the name of the printer that you select from other applications.
  10. we may ask you to share the printer. Choose No.
  11. the printing area of Test Page is displayed. Go ahead and print it out.
  12. click on finish.

• scanner HP officejet 4500 g510n Readiris (OCR) does not yet recognize will scan using hp OCR

  Greetings,

  OfficeJet 4500 g510n wireless, windows 8, readiris pro 14.

  OCR, scanning works fine using the ocr software supplied with the cd printers.

  Readiris is no Twain especially for the 4500 but has "hp twain others."

  I've uninstalled and reinstalled the TWO printing software and the readiris program

  Readiris refuses to recognize my printer "failed to open the default Twain source" and "the scanner is not responding.

  Readiris support has not responded to my request sent 5 days ago - makes me wonder if their software is the same as their 'support' - pretty useless!

  any suggestions please

  Concerning

  The way I understand it, readiris works that on HP scanners or all-in-One printers offer no OCR software. He added this feature for scanners and printers who have not already. As the 4500 has already built an OCR software, readiris software will not work. I'm not 100% certain about it, as I've only dealt with the OCR of HP software, but what I've read, that's my understanding.

• Scanning problems on wireless HP Officejet 4500 G510n-z

  I'm about to throw this printer/scanner at the door!  I love this scanner but since I had to buy a new computer

  with windows 8, no driver disc to install my software disc, I can't seem to get a complete reinstallation of HP programs to install the Center and I don't dare hit the 'add a device' since I reinstalled the full installation software, my computer wants to continue to try to reinstall the application when well even it is already installed.   I uninstalled, cleaned and reinstalled and no still no solution Center.  HP also claims that there are no drivers for the center of solutions for windows 8.  Is this true?   My scanner is 1 year old.  Everything suggests to use the windows fax and scan.  Tried, how ever it stinks and it works not just for what I need it to do.  It is the second time I bought a HP scanner and a year later have problems with the application.  I think I've read all the blogs you have posted and tried all the links so far.  I know not what is missing... It is the center of solution and I can't seem to find a way to recover.  I have an ASUS with windows 8. Help, please!   If I have to buy another printer... I will never buy another HP product again.  Ink cartridges cost almost 60.00 it's half the price of the printer. Please help... Thank you very much for your time

  Hi wincrazy,

  "There is no drivers for the center of solutions for windows 8."  Is this true? "No, that's not true and I can help you get the Solution Center.

  Please follow the instructions below to completely remove the current 4500 software and then re-install complete software functionality, including the Solution Center.

  1. Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Download the software and choose to save money, save it on the desktop > HP Officejet 4500 G510n Full Feature Software and Driver
  4. After downloading software and extracts, reopen the temp folder, use the instructions in step 1.
  5. Locate and open the folder starting with 7z (example: 7zS2356)
  6. Open the Util folder
  7. The CCC folder
  8. If you have a computer HP run the L3uninstall.exe. If you have a not HP computer run the L4uninstall.exe
  9. Once the uninstall is complete, reboot the computer
  10. Follow these steps to reset the registry settings and options for Windows Installer.

• HP officejet 4500 g510n-z print but not scan

  HP officejet 4500 g510n-z prints ok but not scan

  A computer to Windows Vista 32 bit

  7 4 Windows machines

  Windows XP 2 machines

  running on the wireless have not tried usb

  No IP conflict

  worked the last time that I used it (months)

  printer works fine (even if I have to restart now and then after the mode 'sleep')

  latest drivers installed

  Ideas anyone?

  Thank you

  Hi sdrrmit,

  It seems that the printer didn't install correctly on your Windows operating system. Follow the steps below.

  First step: clear temp directory

  1. On desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  The complete solution software

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. on desktop applications do a right-click of the mouse and select applications. In the application run, type %temp% .

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run Disk Cleanup by pressing the Windows and R key at the same time back the term calls and Type cleanmgr.exe and press to enter.  Select all the boxes and all delete. Click on the link below about this tool and no disclaimer.

  Cleanmgr Disclaimer

  14. download and install the latest version of Adobe flash player

  Update Adobe Flash Player

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?