OfficeJet 4500 Solution Center says "disconnected".

Similar Questions

• HP Photosmart all-in-One D110a: Solution Center says disconnected printer, can still print documents, but cannot scan

  No problems before the upgrade windows 10. Solution Center says offline wireless printer but I can still print it. Works on windows 7 without any problem for years, has been working for 9/2015 when I upgraded to W10 and the uninstall update KB3132372. Stopped working today. Cannot scan, but the network is in place. Rebooted everything several times. No recent upgrades or software changes.

  Hi @mikealpha,

  Because there was a registry error in your installation, you will need to uninstall and reinstall the printer software. Below, I've posted some links to documents that offer instructions on how to uninstall, and then reinstall the HP software. Please try all the steps in order and get back to me with the results.

  HP printers - uninstalling the software of the printer (Windows)

  HP printers - Download and install the printer driver and software Via USB

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• OfficeJet 4500: Solution Center

  Sinds last update windows 10 wil het Solution Center van op geen some wijze openen, reeds opnieuw geinstalleerd maar dat van geen Holland. Weet iemand wel Holland?

  Hello

  Thank you for using the forum.

  Try this solution:

  1. Enter "View installed updates" in the search bar of Windows.  It will show you an option in Control Panel.
  1. Click the appropriate option.
  1. Select the "Security Update for Microsoft Windows (KB3132372)" and an uninstall option will appear next to the drop-down list to organize.
  1. Click on Uninstall and work through all prompts.
  1. Once uninstalled, the HP Solution Center should work.

  Hope that helps.

  Please click the "accept as solution" if it helped to solve your problem and "Bravo Thumbs up" as an encouragement.

• Harm my printer HP Solution Center is disconnected

  HP officejet 6000 cb051 windows vista 32-bit.  After the initial installation, I had a problem with the printer print an alignment page after printing ever.  My only support free call and they had me do a uninstall3, then reinstall used.  The printer prints very well now, without printing an alignment page after each print job.  But now the hp Solution Center says that my printer is disconnected.  I tried to turn it off, wait a while, then on again.  But it does not help.  This limit problem help I can get from the solution Center.  Help, please.  I'm a novice!

  susana1027

  I solved my problem!  Since I had just installed this printer, it had not occurred to me that there might be updates.  But there was.  I downloaded the updates and the problem was solved!

• HP Solution Center says that my officejet is disconnected

  I have a HP Officejet J6480.  It is connected to my computer via USB.  It prints very well.  However, when I go to the HP Solution Center to scan a document to a file, the solution Center HP said the printer is DISCONNECTED.  I downloaded the HP printer doctor and he ran.  He said that everything was OK and he managed to scan a document to a file.  But the HP Solution Center still indicates that the printer is disconnected.  Also, when I try to scan to a document from the printer itself by using the buttons on it, it says there is no computer linked to it.  I downloaded and reinstalled HP Solution Center, but still get the message that my printer is DISCONNECTED.  Any suggestions on how I can get it to recognize the printer?  I have Windows 8.1.

  Jamieson, thanks for the reply.  I think I found my problem.  It seems that the USB connection I was using is flaky.  When I did my installation using the wireless connection, it worked fine and all the features - printing, scanning, copying work very well.

  Russell

• Officejet 5610 all-in-one: Solution Center says not connected printer

  I can not info ink level when looking for the ink level using Toolbox printer in the solution Center.  It says 5610 printer not connected... but the functions of printer normally.

  Perfect!

  Thank you at this point, you can continue to check levels of ink on the test page, or you can remove the software and driver from your computer and try to reinstall to see the Toolbox will work again.

  If you want to go ahead with uninstall and reinstall, uninstall the printer software from the Control Panel on your PC, restart your PC then to complete uninstallation and download and run the installation from here: HP Deskjet and Officejet full feature software and drivers

  Once installation is complete, open the Solution Center on your desktop and try to check the levels of ink again.

  Good luck

• Solution Center says C7180 is disconnected

  Hi all..

  I have a C7180 in 1 connected via wired ethernet.

  I am running Win7 Ultimate 64-bit.

  Since almost new, HP Solution Center began by saying that the printer is disconnected.

  The printer is actually disconnected, because I can see the ink levels, and I can also print from within any application.

  I can't scan or fax via the central solution because he (Center solutiion) think that the printer is disconnected.

  I tried print and scan doctor and any other diagnostic tool, I found on the HP site.

  If I REINSTALL ALL of the HP software, this temproarily solves the problem back 1 hour at disconnected.

  Any help much appreciated.

  See you soon

  Hi MUSHASHI.

  Follow the steps below and let me know what happens?

  First step: clear temp directory

  1. Type %temp% term or search programs and files of field
  2. Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).
  3. Proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-76229-1&CC=US&DLC=en&LC=en&os=4063&Product=1153754&sw_lang=

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. tap folder in the race or search programs and files of field

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11. start the L4uninstall.exe

  12. once the uninstall is complete, restart the computer

  13. run disk cleanup from the tools Accessories\ system under all programs folder

  14. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know if you are able to successfully install the software and driver and are able to print & scan?

• Can print but not scan: HP Solution Center says "HP Photosmart Premium C309g-m is disconnected!

  Hello

  I have a PC with Windows Vista Home version 6 service pack 1 for her, a connected HP Photosmart Premium C309g-m wireless printer, my work of connection Wi - Fi and is detected by the printer, but I can not scan anything from the HP Solution Center as it says "HP Photosmart Premium C309g-m is disconnected!

  I printed a wireless test page and it works.

  Any help will be appreciated!

  Thank you

  Catherine.

  Catherine, looks that you encounter some problems scanning on your computer. To start have you tried completely removing the softwware and put it back in place for drivers on the HP site downloads? Here's how I'd do...

  First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

  In the menu START menu type "%temp%" and press ENTER. Here, I want you to press Ctrl + A, and press DELETE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.

  Download this file and if the option to use the full setting software.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3793676&

  Install and let me know the result!

  Have a great day!

  -Spencer

  PS I recommend to try installing the printer via the USB cord and an Ethernet cord if this does not work wireless, to test methods of communication. Let me know which, if any, works.

• OfficeJet 6500 Solution center will not install/help files missing

  Hey community:

  Have tried several times to install Officejet 6500 with the solutioncenter does not.  When I click on the icon to get an error message that the solution center was not installing correctly.  I saw a flash quick a message about the flash player, but on uninstall / installs later may not get the same message.

  All proposals/solutions.  Am disappointed right now with the Hp Printer.  Online tech solution was to place shortcuts to scan ap and says the printer works perfectly like her without the Center as well as the fax, but cannot fax from word doc.

  In addition, I don't have the help files to set up the printer.  Any help on that would be great.

  There could be two questions

  1. your computer does not have a more recent version. Please download and install. Now reinstall the hp software

  2. if above does not work. disable the firewall (including the windows firewall) and check the solution Center.

• Using the HP OfficeJet CM1312nfi Solution Center

  Why my OfficeJet CM1312nfi will not work with the HP Solution Center?  I thought it was part of the initial installation package.

  Have you served Color LaserJet CM1312nfi?

  The HP Solution Center is a software for consumer inkjet devices and is not a part of the laserjet software.

  probably, it still exists on your PC from an older HP device.

  Kind regards

  Shlomi

• OfficeJet 8500 Solution Center will not load

  Solution Center will not load.  Error message: "HP Solution Center cannot work because your installation of the device is not complete."  Solution Center has worked for 3 years and no recent update of the software of the printer have been made.  Solution Center has been removed and reinstalled using the CD of HP.  This does not solve the problem.  Model is A909g, number CB023A.

  Hi there @MarianGrad welcome in the community!

  I understand that you see the error 'Solution Center cannot work because your installation of the device is not complete'. I have a few links below for you to view other messages and forums with other users with the same issue. They can help. If the problem persists, let me know which operating system you are running and the troubleshooting steps you have tried.

  HP solutions Center can not run because your device installation is not complete. What should I do?

  "HP Solution Center cannot work because your device installation is not complete."

• HP Officejet 4500 Wireless printer says it is offline

  Original title: HP Officejet 4500 Wireless printer

  My printer is offline and I cannot print. How can I get this back online?

  Hi David,

  I suggest to consult the link below and follow the instructions for Windows 8.

  "Printer is off-line" Message appears on the computer and the HP printer does not print

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02221706&cc=us&DLC=en&LC=en#N7283

  Hope that the information has been useful, if you have any other questions, feel free to post. We will be happy to help you.

• HP officejet 2010 Solution Center gets removed from my computer

  MY CENTER of SOLUTIONS HP 6310 officejet 6310 receives constantly deleated from my HP Pavilion 6838f computer. The problem is not with the printer or the connections but with Windows VISTA or a corrupted hard drive.

  So you install it, it works for awhile, and then it disappears?  Are you sure that the program is gone and not just the shortcut to the program icon?  Go to start / Control Panel / programs and features and see if the program is on the list.  Then, go to the actual executable file in Program Files (everywhere where it is installed) and see if the files are there and in turn on the executable file will open the program.  If so, the problem is to get the shortcut to stand where you place it.   If she's really uninstalled, then I have no idea why this is happening.  Are you sure that the program is compatible with Vista?  Will always be the printer print a test page for the start / Control Panel / Printers without the software (that is, the drivers and firmware and printer are always installed).  The printer even still appears?

  I recommend that you contact HP Techhnical support http://h10025.www1.hp.com/ewfrf/wc/product?product=1119598&lc=en&cc=us&dlc=en&lang=en&cc=us orhttp://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&dlc=en&cc=us&lang=en&product=1119598 because it's their software, and they may have some suggestions - maybe download a updated version or install a patch or something like that.  The software and the driver are tied together and, assuming that you have a version 32 bit Vista, run fromhttp://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=1119598#N688 where you can download and try to install this version instead of what version you are using now.  This can solve the problem.

  I hope this helps.  If HP cannot or will not help you and reinstall the sottware update don't reolve the problem after back and we will see if there is anything else, we can try - but it is a HP software and they know a lot more on this subject than we do, they should be of more assistance here.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• connected via WIFI, but the solution Center says printer 'not found '.

  Hello, when I first set up the printer, my router is using DHCP and assigned IP address to the

  printer has been 192.168.1.102. The range of IP addresses assigned by the router is 101-105. From time to time.

  I had noticed, the DHCP server sometimes assign an other addresses in the range to the printer.

  The printer is connected, the blue light on the front is solid, it is connected to the router successfully.

  But the computer cannot print it, there is no link status monitor HP is concerned.

  I thought that the printer should work with any address in the DHCP of the router range. I had to modify

  the router config to always assign 192.168.1.102 to the printer now all works.

  The printer is Photosmart D110.   Is this the way you would expect?

  Thank you very much for your answer, I'll keep the info as a reference.

  I've never accessed the printer through the web browser / IP before.

  In fact, I solved the problem in a different way. In my configuration of routers.

  I could add it the printer (using the name of HP928B0E - the apparent hostame)

  for the routers DHCP static table, so that the address 102 is always affected.

  I think static DHCP is a kind of hybrid between DHCP and IP static, but always using DHCP,

  but will affect only this address to the printer and not one of the other attached devices.

  What it is, it works for me.

  Enjoy - Dave

• My Center solution officejet 4500 g510n-z has stopped working. tried to reinstall the software, no luck,

  Solution Center says that my device does not complete the installation... This is a new issue. I have been using this printer since the installation of this new. I reinstalled it & no luck. I can print via wireless (test page) & wireless diagnosis says everything is fine. I also tried to use a patch 'add a device' downloaded from HP printer worked very well for 2 other computers on my home network. the test page shows my IP address correctly. I really don't want to go through the hassle of completely uninstall & reinstall. any advise?

  Thank you for the follow up to Advisor but the only thing that worked was to completely uninstall the printer software and do a fresh install.  Now my HP Solution Center opens, the printer prints very well. BTW, I tried to install the DOWNLOAD & that didn't work, either. I had a window of solution that made me walk through many steps & still not managed to exploit the property. anyone else having this problem, should just uninstall & reinstall, I guess.