OfficeJet 4620 loses the connection to the WLAN
I have printer HP 4620 installed on my local wireless network. I checked the Network Configuration page and the IP address and the gateway address are what they should be. The router is a Centurylink C1000A. I lose the connection to the printer. If I have something to send to the printer it doe not prints. If I unplug the printer and plug it into the time ' it prints what (what) If I try again later I have to do the same. This happens with all laptops and PC on the network. Same thing if I try to scan.
These settings are to set up your wireless printer stay connected to your router, keeps better connected wireless devices and makes your router secure and hack proof.
1. position a static printer IP (see step 6) outside of the DHCP of the router Beach (check your manual).
2. check the printer "Auto Off" is disabled. Use the built-in webserver (EWS) by going in the
the printers IP address in your browser's address bar, click Settings tab/Auto Off. Or use the printer
Assistant, printer Home Page (EWS).
In the router: (refer to the manual of your router for more information)
3. use a wireless channel fixed as 1, 6 or 11, never 'auto', try channel 1 first then the rest.
4 choose the router to 20 Mhz only, or 145Mbps router function.
5. always use WPA2-AES encryption (personal), but you can try the "mixed" mode
6 disable the WPS and never use it and disable the UPnP for the security of routers. No one can hack into your
now the system and helps with wireless connectivity (if you want to know why, research on the web).
7. If you have a router dual band (2.4 Ghz and 5.0 Ghz bands), make sure you the SSID is NOT the same.
they must be different for all the bands, even for networks without comments.
8. save all settings. Food at the same time, wait 5 minutes. Power on router wait 3 minutes.
9. turn on the printer and check that it reconnects to the router.
Windows 7/8/8.1 is discovered the system on or off?
- Control the network and Internet\Network and Center\Advanced share sharing settings.
- Under home or work (current profile)-network discovery.
Select "Turn on network discovery" and save the changes.
Tags: HP Printers
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My apologies, I should have realised that before I sent the update of the firmware. You can also do it via computer if you happen to have a USB cable, just click here.
If this doesn't solve the problem, or you do not have a USB cable, please read this privacy statement for HP: http://bit.ly/pCUQT7 and continue to check your Inbox of forum for a reboot. If you are unsure how to check your messages on the forum this post, has the instructions.
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Hi @Janilynn,
Welcome to the HP Forums!
I read your post and wanted to help.
I understand that the printer does not print when the computer shows that it is connected. Please run the print and scan the doctor.
I would like to know if it solved the problem or gives you an error message.
If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me congratulations.
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