OfficeJet 4630 analysis, but will not be printed

Printer model: HP Officejet 4630

Operating system: Windows 8.1, 32-bit

Method of connection: wireless

Error messages: n/a

My printer is connected via a USB port on my desktop.  It has Windows XP Service Pack 3.  It prints and scans with it very well.  Also, I can print from my phone using the Cloud Print or ePrint.

My printer is connected to my wireless tablet.  It is used to print and scan very well.  It always scans to my tablet now.  It just prints more.

When I go to print something, it loads in my queue, said it is printing, and then disappears.  Nothing happening with my printer.  I downloaded the HP Print and Scan doctor, and as a first step, he said that nothing was wrong.  Then I tried to print through it, and it would not print.  Then I printed internally through her, and she printed.  After it happened, he said I had to uninstall the software and reinstall it on my tablet.  I did, and the problem still persisted.

I scanned again with the doctor, and he offered the same solution.  I tried again and nothing happened.  I did three times before coming here.

You help me, please?

Hi there @!

Thank you for contacting the HP Forums!

I see you have a problem of communication with the Tablet and the HP Officejet 4630.  Also, you said that after running the doctor print and Scan it has recommended a uninstall and reinstall the HP software.  If the scan still works, but printing is not, then it looks like something about the print driver specifically.

I would run an uninstall once more.  This is a document about uninstalling the printer software.

Once the uninstall is complete, I suggest a cleaning disc running on the Windows operating system.  Disk Cleanup will speed up the computer and also to remove all temporary files that may cause corruption of the print driver when you reinstalled the HP software.  Here is a link to a video of You Tube about How to do a cleaning disc - Windows 8.1.  When you use disk cleanup, its OK for all the check boxes.  It is important that you make sure that you check the box next to temporary files.

After disk cleanup is complete and re - install the HP software.  Here is a link to the download of driver HP Officejet 4630 updated for Windows 8.1 32 bits.  E-all-in-one HP Officejet 4630 Printer series full feature software and drivers.

Follow the link and click on DOWNLOAD.  Run it download and walk through the steps of installation.  Test printing again and see if that solved the problem.

If please, after back and let me know how it goes!

Tags: HP Printers

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