OfficeJet 4630: brand new officejet 4630 with the problem of black ink and ok button does not work

Hello! Today, I bought a new printer, officejet 4630 and it included ink cartridges in the box.

ISET it upward as the sheet in the box said. After I had filled in date etc, I put in the ink (and Yes, remember to check it was compatible and take the Ribbon), then this message showed on the screen and still doesn't work:

"Problem of ink cartridges. The following ink cartridges need to be replaced"and a black dot.

The cartridges were brand new and came in the same area as the printer.

I tried a reset (taking the power cord, wait 60 s etc) I saw in the Hp support you need to press 'ok' to get rid of the message before restarting. I can't press ok. It sounds right. I press any button.

Suggestions? Of course, I can try it with a new cartridge, but to pay $20 for a new cartridge, when it was included in the box and should work is not correct.

Hi @Candykuma,

Welcome to the HP Forums!

I understand that you ar get the error, the "problem of ink cartridges. The following ink cartridges need to be replaced"with your black cartridge on your printer HP Officejet 4630. I am pleased to address this error of cartridge for you!

Please, try the steps in this guide, a "missing cartridge", 'cartridge problem,' or 'not compatible ink cartridges' Message error for HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-all-in-one printer series.

If this guide does not solve your problem, please Contact HPtelephone support for further assistance, as the ink cartridges are under warranty. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

Good luck!

"Please click the Thumbs up icon below to thank me for having responded."

Tags: HP Printers

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