OfficeJet 4630: "can't print to the printer" error ONLY on Windows 8.1

I have PDF document ("test.pdf") thatwas created using Quick Books and a creator of PDF file called pdfFactory. Quick books and pdfFactory never gave me any problems in the past. The document is 2 full pages of text. (no color) My printer is connected wireless.

Here's the problem:

If I print in duplex mode and select 2 copies on Windows 8.1 I ALWAYS get this message:

"Error printing on HP Officejet 4630 series...".

The printer could not print test.

When it breaks down, the second side of the second copy is not printed correctly.  A little is not printed.

I can reproduce this using two different computers and 8.1 of Windows computer.

My Windows laptop 8.1 and my printer behaves exactly like my neighbour Windows 8.1 office.

We all have two series connected 4630 wireless printers. Both Windows 8.1 systems are 64-bit and are up-to-date about Windows updates and the latest drivers for the printer.

Here's something interesting:

If I print from any computer Windows 8.1 (1 copy front and back), it works

If I print from any computer Windows 8.1 (2 copies/monoface, 1 it works)

If I print from my desktop Windows 7 (2 copies front and back), it works

If I print from my iPhone 6 (2 copies front and back), it works

If I print from my MacBook Air (2 copies/duplex), it works.

The problem started to happen this month, July.  There was a Windows 8.1 update on the 17 who has been installed.

Any ideas?

We have had success!

1. I ran the utility to try Windows troubleshooting and "fix printer problems" and it did not help.

2. I downloaded and followed the instructions to install the suggested fix. When I did the reboot required, he said that there was who had several other updates being installed. After the reboot, I decided to redo the update of Windows. There was another set of updates pending.  I installed and rebooted. There is expectation nstill optional updates. I installed all the people.  Finally when I did Uopdate of Windows he did expect NO updates of any kind.  I looked through the list of installed updates and did not find the hot fic among them.  On the assumption that one of these recent updates superseeded the fix, I just did the tests again.  They all work,.

So, I don't know if the healed fix or something in many other updates.  According to the description of the correction to hot I think he had a very small chance to solve our problems.

I intend to help my neighbor install standard updates and see if the problem goes away also.

Tags: HP Printers

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