OfficeJet 4630: Question of scanning OfficeJet 4630

I used my Officejet 4630 without problem for more than a year, but today, when I try to scan, the image is very dark and has green stripes down the entire image.  Copy attached scan (photos polaroid in a ring-bound album.  The scanner glass is clean and I have tried a hard reset, but the results are the same.  Could advise you on the next steps?

Thank you

Robert

Hi @REClayton,

Welcome to the HP Forums!

I noticed that you have a quality scan problem with printer HP Officejet 4630. I'm happy to help you!

What happens if you try to make a copy with the printer? Copy of Documents or Photos.

In addition, when you open the lid of the scanner during the copy/scanning process, you see a light turn on and the scanner bar move?

If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

Once I don't have this data, I'll do some more research for you!

I hope hear from you soon!

Tags: HP Printers

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