OfficeJet 5740: 57 40 HP won't print Web pages - Internet Explorer and Microsoft edge

I can not get the HP office jet 57402 printing Web pages. I tried with Internet Explorer and Microsoft Edge. Both recognize the printer in their printed menus. There is no printing problem of Microsoft Word or Microsoft Outlook. The printer is brand new. Would be grateful for any advice.

Hey @Nigel2,

Welcome to the Forums of HP Support!

I see that you have problems with your 5740 e-all-in-one printer Officejet printing 10 Windows PC. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your PC via a USB cable, remove it.
  2. Close any programs you have open.
  3. In your search type in printers bar and open devices and printers.
  4. Right-click on any icon of your printer listed.
  5. Click on remove the instrument.
  6. Repeat for all other icons of your printer listed.
  7. If you removed the USB cable, connect. If this is not the case, click on add printer and follow the prompts to add a print to your printer queue.

Please let me know the results after following the above. If you are able to print properly, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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