OFFICEJET 5740 E: can not scan to my Macbook Pro with my new HP Officejet 5740 e

Just installed my new all-in-one printer. I can't scan to my computer, a Macbook Pro. Can I not activate "Scan to computer", although I have confirmed that I have the latest software and drivers.

Not impressed I must say!

JFM2015

Hello JFM2015 ,

Welcome to the HP Forums.

I see you have some sweeping problems when you try to scan to your Mac.

I suggest that we start from scratch.

Unplug the usb cable from the Mac and printer and leave that it disconnected until further notice.

The first link that I have for you give instructions on How to reset the printing system.

The next step we will do is to repair disk permissions.

Once the first two steps are completed, we then go and will download and install the 5740 Officejet HP e-All-in-One Printer full feature software and drivers series.

Installation will give you options of connection so please do not connect cables until you are prompted to do so.

Write me back and let me let you know.

See you soon,.

Tags: HP Printers

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