OfficeJet 5740 e not install correctly

I try to install via USB. The Fax installed but the printer and scanner will not. Have uninstalled and downloaded the drivers a few times. I tried 2 new and 2 old usb cables. 3 different tech support people couldn't understand it either. Last solution was to do a full restore, which would be impossible because I would lose a lot non-recoverable software. The drivers cannot recognize the part priner/scanner unit. I've tried 8 different usb ports (1.1, 2.0 4ea 2ea. 3.0 2ea.) does not. Today I borrowed a friends fully operational xp pc and get the same exact error message "the specified module is not found. I wonder if the drivers have never been tested with an xp system. My xp system runs on other all-in-one usb without problem.

Has anyone reading this successfully installed one of them on a xp operating system? Any advice would be welcome.

Hey @bob733!

Thanks for getting back to me!

Sorry to hear that you still have the problem!  I have another suggestion that might contribute to the addition of the printer!

You should be able to add the printer using a different printer driver.  The best driver to use is the HP Deskjet 990c driver.

To add the printer using the HP Deskjet 990c driver:

  1. Open fax machines and printers
  2. Click on add a printer
  3. Select "local printer attached to this computer" and click Next
  4. Select LPT:1 for the print port, and then click Next
  5. Choose HP on the left side
  6. Choose HP Deskjet 990c on the right side, and then click Next
  7. Name the Officejet 5740 printer, and then click Next
  8. You don't need to share the printer
  9. Click next and print a test page!

Here is a link to a video to manually add the printer HP for Windows XP.  In the video, they do not choose the HP Deskjet 990c driver, but I recommend you do! Just follow the first part of the video at 01:40.

If this does not remove the printer in printers and faxes.  Follow the steps above to add a printer again.  When you get to step 4, instead of using LPT:1 see if you can select USB because the printer is connected to USB.

Let me know how it goes!

Tags: HP Printers

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