OfficeJet 5740e: arrested color printing

My printer was printing color and black very well and all of a sudden stopped printing color. Copy color but does not print the color, I tried all the suggestions, as amended, is a diagnostic print, checked ink levels, checked quality printing features and can't find a grayscale option to select or remove. Am I missing something?

You may need to delete your printer driver and reinstall. I had problems with people who either upgrade to win7 win10 or who previously used a PCL5 driver who are no longer able to print in color. I work primarialy LaserJet, but have seen this issue on pagewide pro series.

Install a driver PCL6 or the UPD in general, the problem will be solved.

the product supports page isl ocated here, just in case you have lost your installation CD

5740e product page

Tags: HP Printers

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