Officejet 6310 all-in-One fainted during the printing and copying

I have an Officejet 6310 all-in-one.  I have Windows Vista.  Yesterday, I replaced the black cartridge with HP98.  Now when I make copies or print a document, print the page gets more light and more light, about 1/3 to 1/2 through the page and very light down by a horizontal white line through the text.  I cleaned the cartridge with a damp cloth, I ran the command of cartridges clean but also align the cartridges.  I turned off the printer and unplugged and restarted again.  When I run a self-test page, especially the black line went up to 2/3 of the way, then it is empty at the top and gets darker, then the last 1/3 is fine.  The test pattern shows a few holes in the grid to black.

I just checked the cushion under the black ink cartridge and it is saturated with ink.  I don't know that is where the problem originated.  I would be very grateful of any advice to solve this problem.

Thank you.

Is it a HP cartridge or a charging/reman?  It seems to be a faulty cartridge.  If it is an original HP, then check the warranty of the cartridge as shown here.

It is unlikely that the ink that you see in the field of the service station is the issue.  The ink that you see is the result of the normal maintenance routine that the printer uses to keep the printheads from clogging.  It is normal that there is ink in this area.

Tags: HP Printers

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