OfficeJet 6500 and router Wireless does not connect

I just bought an Officejet 6500 and try to connect to my wireless router.  Whenever I try to connect the printer to wireless it crashes.  The power button does not light, but the screen is lit without text.  At this point, I can't close or get it running again.  I am running Vista Business 64-bit, and the router is a 2wire 1800 HG through AT & T.  It works very well with a usb connection.

Thanks in advance.  John

I think you just meet a known issue with some printers of HP network with routers 2WIRE AT & T DSL.

Have identified us the problem and will deploy an update in the future.  So far, the work around is to assign a static IP address to the printer. Here's a way to do this:

  1. Unplug the phone line from the 2WIRE router
  2. Cut the power to the 2WIRE router, wait 30 seconds, then turn on the power.
  3. Go through the normal process of the printer connected to the 2WIRE (Ethernet or Wi - Fi) device. The printer will not crash as long as the telephone line is disconnected from the 2WIRE device.
  4. The Officejet front panel, go to the menu of 'Advanced Setup' under 'network '.
  5. Select 'Settings of intellectual property', acknowledge receipt of the warning and select "" manual IP ".
  6. Select "IP address" and change the last group of IPS (byte) to something higher or lower. Specifically to your 2WIRE router, select 192.168.0.60.
  7. Press Ok and plug the phone line into the 2WIRE router.
 

Tags: HP Printers

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