OfficeJet 6500 E709 series: re - install officejet 6500 E709 series after upgrate to windows 7 to 10

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  Hi @savra,

  If your computer is connected to the printer on a wireless network, you do not want to send print jobs to the network printer.

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  Hello

  I'm troubleshooting an issue on all new HP Envy Desktop from my father-in-law and its existing OfficeJet 6500 E709A.  It came with Windows pre-installed 8.0, and I ran Windows Update to apply all the necessary patches, which included the upgrade from PC to Windows 8.1.  His previous PC is a Dell Windows XP, but due to the end of LIFE of XP, he bought a new HP PC.  I had him download 64-bit Windows 8.1 for the printer on the HP site and it did not work properly.  I tried to uninstall using the uninstall on the HP support site and requiring a reboot.  We then tried to reinstall the software after the restart and he said that it was extracted files but did not say where they were extracted to.  The extract window goes away and then it's just sitting there and nothing else happened.  I also saw another method to install the printer through the computer to be scanned and then decide the best software and driver to use.  Who started working and then just sit there as well and did not finish.  I'm in and I normally don't have these types of issues, but for some reason any, that he's not well.  I also went to the Microsoft site to test hardware compatibility with Windows 8.0/8.1 and it said it was, but other people said that it is not based on their experiences.  I have tried everything I know and searched this forum and google for the answers and don't come up with anything.

  1. when the software is extraction, can you please tell me where this is extraction to (IE folder Temp, Windows, etc.)?

  2. the software and drivers are 10 22, 2012, is there new files that you can give?

  3 is this fully certified by HP printer to run on Windows 8.0/8.1?

  4. is there anything else I can try?  I think I saw a troubleshooting step when you install from the CD and then download the updated Support files or windows.  I don't remember what OS files were on the CD.  Since it is in another State, I do it via webex with him to control and do what I tell you him to do, it complicates things.

  Help, please!  This is frustrating me like him.

  Thank you

  Rob

  Hello

  First, enter the installation folder and delete all current software that could be partially installed.

  To access the installation folder, click R on your keyboard and the Windows logo keys. the Run dialog box is displayed.

  Type %temp%, and then click OK.

  Open the HP installation folder that begins with the characters in 7z, if there are several just open the most recent one.

  Open the Util folder, then select the CCC folder and run the Uninstall_L3.bat file.

  In the listed command line click on Enter and confirm a window of dialogue for the installation of multiple, don't forget to restart the PC once you will be prompted to do so.

  Proceed as follows, in my view, it should solve the problem described:

  1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Never select and confirm by clicking the button turn off.
  2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
  3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
  4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
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• OfficeJet Pro 8600 USB, Dell OptiPlex 9010, Windows 7 Pro, 64-bit. Printer hangs sporadically.

  Printer and the computer are less than six months. All the drivers for the printer and the computer have been updated at the latest. BSOD occasionally when printing HP JO, but not in network Xerox printer/copier. Some recent error messages:

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  Event ID 372:

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  I ran doctor Scan and printing and printer install wizard for Windows - "everything out ok with your product." "The current full HP software is already installed and drivers seem to be installed correctly.

  Appreciate any help you may be able to offer.

  Cathy

  Hello Cathy

  Unplug the printer from the computer and follow the instructions below. Let me know the results.

  1. Go to add/remove programs.
  2. Uninstall Officejet Pro 8600. If you see the other programs related to the 8600 Officejet HP remove them as well.
  3. Make sure you have the latest version of Adobe Flash installed.
  4. Restart the computer.
  5. Go to devices and printers, select any printer, then click Properties of (top-right) print spooler, click the drivers and make sure that the driver for the 8600 is gone.
  6. Download the latest driver for your printer and reinstall.

  Sources:

  HP C5180 printer will not print using spooler after upgrade to Windows 7 (64-bit)

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  Hey @vh08-2015,.

  Thanks for getting back to me with all this detailed information!

  It shows your HP Officejet to use a "universal print driver" in your screenshots. In addition, because copies of your printer show installed as 'HPFCEF6D' it indicates that the universal print driver or the Windows driver is used to provide basic printing capability only. It does not resemble your HP Officejet Full Feature print and scan driver is actually installed at all at this stage.

  1. you can permanently delete all the copies of your printer showing installed at this time without worry, as we will reinstall your printer with the appropriate printer driver.

  2. once the printer has been removed from devices and printers (and the Device Manager if it allows) then proceed to step 4 to delete the files Temp.

  3 once the Temp files deleted using download full feature software and driver I've provided previously. When clear us Temp files it erases the download files downloaded and extracted to the installer so by deleting Temp files under step 4 , you will have a clean slate to work with the new download and install.

  4. you should be safe with just after the uninstallation steps I provided earlier rather then by running the brosseuse that you downloaded. Because the package full feature software and driver shows not currently installed and used by your printer probable scrubber won't do much.

  Good luck with reinstall it! I would like to know if you are having problems or have further questions.

• OfficeJet 8500 A910 pro works only on Windows XP

  OfficeJet 8500 A910 pro

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  Hello! Welcome to the @matt_2 forums

  I read your post on printing problems, you've had since the upgrade to Windows 8.1.

  I checked some information and as you can see below, the Officejet 6210 is only supported by a Windows Update, which means that you can try to run all your Windows updates and try to print again. If the printer still doesn't print, you would look in an upgrade of the printer at this time. If you want to call us to see what are your options for the printer, I'll leave the details below.

  I hope this helps, have a great Monday

  source

  

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

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  I made some screenshots for you that might help, I know that sometimes it is easier when you have a Visual. You will need to get the printers IP address from the front panel of the printer. You can touch the wireless network icon and view in the menu wireless settings. Take the IP address and enter the address of a browser bar.

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  Once the WebScan is enabled you can click the WebScan tab above and do a scan. Please let me know if it works or not.

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  Hi Johanna,.

  Thanks for posting your query in Microsoft Community.

  I understand that you can not use the USB in Windows 7.

  I imagine the inconvenience that you are experiencing. I will definitely help you with this

  1. you get any error message?

  2 have you tried using different USB ports?

  3. any other USB key works on the computer in question?

  4. do the USB works on any other computer?

  5 have had any changes made to the computer before the show?

  Please follow the methods.

  Method 1:

  Run the Microsoft fixit for the link.

  Hardware devices do not work or are not detected in Windows

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  Method 2:

  As all devices have same also have USB device associated drivers. Appropriate sometimes drivers not detected after initial installation so reinstalling the drivers can fix the problems.

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  A diagnosis by a Microsoft technician during a support chat session!

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