OfficeJet 6500 e709a, win 8, Print & Scan Doctor indicates the lack of scanning software HP Twain

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• OfficeJet 6500 E709a won't print in black

  All,

  Printer operations were normal for the last year, until today.  Printer has stopped printing in black; test document printed in red, yellow and blue, but black only is not the book.

  Had a spare cartridge, tried.  No change.

  Tried the function to "clean the print head" in the Toolbox, and the message is "basic features drivers seem to be missing or nor configured '."

  Next message says "off print driver, click 'next' to install.  I clicked on "next" and get a repeat of the first message "... basic features. ».

  Not tried allows re - install printer but 2 way comm, and the installation wizard would allow me to continue.

  It is on a 64-bit Windows 7 system, more than one year old [just out of warranty...!] and has been flawless so far.

  Any thoughts?

  Thank you very much!

  See if this utility will help question:

  http://support.HP.com/us-en/document/c02762273

• HP Officejet 6500 E709a series will scan but will not print

  I got a HP Officejet 6500 E709a Series for about 4 years now.  After a few months, it seems "loose" the ability to print.  It can scan via the USB of my laptop Toshiba, but won't print documents.  I had it works but has recently done a Windows Update (Win 7) and on the side of the printer to stopped again.  I tried all the options troubleshooting including uninstall of the printer and allowing windows to find and automatically install it but no good.  Then, I made an update of the driver printer full of windows and tried with the latest dirvers HP Officejet 6500 E709a Series, but still not good.  The printer is connected directly to the laptop - without hubs etc. What can I do now?

  Finally got the problem solved thanks to printing HP and doctor Scan to http://support.hp.com/us-en/document/c03275041. Well worth a visit!

• My Officejet 6500 E709a printer won't scan, it says "no opt. NUM.

  My Officejet 6500 E709a printer won't scan, it says "no opt. NUM.   I am trying to reinstall it but it says that the operating system is not correct. What to do?

  Hello

  Windows forums - Hardware & drivers-French / English

  http://answers.Microsoft.com/fr-FR/Windows/Forum/Hardware?tab=all&TM=1360356493819

  Don

• HP Officejet 6500 all-in-One Printer does not send scan and HP print and Scan doctor without help

  HP Officejet 6500 all-in - One Printer does not scan for Windows 7 and HP Print and Scan doctor says 'not imaging' & send error message 8, [1.0,-2147221498)] - I reconnected my officejet drivers reinstalled, etc & nothing works.  I looked for help & tried repeatedly, & am willing to renounce HP.

  Hello

  Thank you for using the HP Forums.

  You can try this alternative solution to Scan:

  HP extended Scan

  FTP://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi

  Once it has downloaded and installed, go to start > all programs > HP > HP Scan extended > Run "HP Scan extended.

  Let us know if it works.

• HP Officejet 6500 E709a: Scanning and Windows 10

  In the program compatibility Windows 10, he said that my printer all-in-One (HP Officejet 6500 E709a) was compatible with Windows 10 so I have upgraded from Windows 7 to Windows 10.  I still can not print, but cannot scan.  I tried to install the drivers from this site but no help.  I deleted ALL my computer hp software and installed the suggested drivers but still no help.  Can someone tell me something that works?  My HP Officejet 6500 E709a is connected by a CAT 5 network cable to a hub connected to my computer.

  Thank you!

  Hi @deltatrooper,

  I see that you are still not able to scan with HP Solution Center on Windows 10.

  Were you able to scan from the Windows Fax and Scan windows software?

  Please try the steps listed in @JohnGPB post. Scan function lost after upgrade Windows 10

  There are several steps to go and change the registry to remove the HP printer files.

  Note: For other users using a computer HP not work not level 4, just level 3 Uninstall Uninstalling.

  I would like to know what the results are. Thank you.

• OfficeJet 6500 E709A scan option on Windows Server 2008 R2 64-bit does not

  Hello to all the HP community,

  I'll try to get my all-in-one printer to scan, does not work!  Legitimate the software HP download to see officejet 6500 E709A operating system Windows Server 2008 64 as an OS for this software, but when I try to download get a message that this OS is not supported?  Help!

  Try to download the drivers here.  If you get the same message, try to clear your browser cache and restart your browser, or try using a different browser.  If you still get the same error message, let me know.

• OfficeJet 6500 E709a: Officejet 6500 E709a - cannot scan

  Hi all

  I have a HP Officejet 6500 E709a. My computer is running the operating system Windows 10 Pro x 64, and I have the latest software/drivers installed as downloaded from the HP website. When trying to browse the HP Solution Center, I click on the button "scan"document"which is in the software. After clicking, a small box appears which says "HP Scanning", but it is only about 2 seconds before closing, after which nothing ever happens. She is supposed to appear a settings window which allows me to set my scan and scan settings, but as I said, this never happens.

  Thank you all in advance for any help.

  Cole

  Analysis of the issues...

  Please try this scanning solution:

  HP extended Scan
  
  FTP://FTP.HP.com/pub/scanners/HPScanExt/HPScanExt.msi
  
  Once it has downloaded and installed, go to start > all programs > HP > HP Scan extended > Run "HP Scan extended.
  
  Let us know.

• HP Officejet 6500 E709A AiO does not print web pages

  My HP Officejet 6500 E709A AiO printer does not print, or even to get anything in the queue when you try to print from a web site.  We have a HP Windows 7 Home Prime Minister?  We have relocated our printer and nothing new happened.

  Went to Windows 7 Forum #7 dated 01/08/09. We were told to remove the 32-bit IE8 version, when we initially installed Windows 7, but it is necessary to print from the web. Go to C: program file (x 86), Internet Explorer, then iexplore. I made a copy of the shortcut icon and installed on the desktop computer for I can use it when I want to interface with the web and be able to print from the web. Hallelujah!

• Printer Officejet 6500 E709a wire to the router via USB

  Can I connect my Officejet 6500 E709a via the USB connection to my router 9100EM Ultraline series 3 model so that it can be seen by both of my PC, which is connected directly to the router via LAN Ethernet ports? If so, what measures are necessary? At the present time, the printer is connected via USB to a PC and the other PC cannot use the printer, unless the first PC is on.

  I gave up on the online software update from HP for the Officejet 6500 E709a and removed it. So, I just use my old CD to install the printer, this time to install it as a printer wired ethernet, which worked. Thanks for trying to help.

• HP OfficeJet 6500 (E709a) network problems

  Hello. I have a new HP OfficeJet 6500 (E709a) its all in one. I'm trying to use it through a network at home.

  He was already working for 1 computer, a laptop wireless, BUT not for me, an ethernet wired desktop.

  PC: Windows 7 64-bit

  Laptop: Windos Vista (not sure if 32 or 64) using printer wireless successfully.

  Well, the problem is when you try to scan from the printer or computer does not detect the other BUT I can print from my pc to the printer.

  I installed it via PC add a printer because whenever I tried with the program downloaded from HP, it does not, NEVER detect my printer connected and already tested. I can access the Web page printers, the 0.0.0.0.0 something page. I even tried the Advanced installation method, manually type the address of the printer has, but it still wouldn't work.

  I installed by selecting everything I would like to wire my printer later but to continue the installation, I have to find a way so that it can detect my pc or the otherway autour.

  Yes, connect the printer to your router with an Ethernet cable run it the device to add in the Hewlett-Packard folder (start > all programs).

• OfficeJet 6500 E709A on new HP Desktop Windows 8.1 installation problems

  Hello

  I'm troubleshooting an issue on all new HP Envy Desktop from my father-in-law and its existing OfficeJet 6500 E709A.  It came with Windows pre-installed 8.0, and I ran Windows Update to apply all the necessary patches, which included the upgrade from PC to Windows 8.1.  His previous PC is a Dell Windows XP, but due to the end of LIFE of XP, he bought a new HP PC.  I had him download 64-bit Windows 8.1 for the printer on the HP site and it did not work properly.  I tried to uninstall using the uninstall on the HP support site and requiring a reboot.  We then tried to reinstall the software after the restart and he said that it was extracted files but did not say where they were extracted to.  The extract window goes away and then it's just sitting there and nothing else happened.  I also saw another method to install the printer through the computer to be scanned and then decide the best software and driver to use.  Who started working and then just sit there as well and did not finish.  I'm in and I normally don't have these types of issues, but for some reason any, that he's not well.  I also went to the Microsoft site to test hardware compatibility with Windows 8.0/8.1 and it said it was, but other people said that it is not based on their experiences.  I have tried everything I know and searched this forum and google for the answers and don't come up with anything.

  1. when the software is extraction, can you please tell me where this is extraction to (IE folder Temp, Windows, etc.)?

  2. the software and drivers are 10 22, 2012, is there new files that you can give?

  3 is this fully certified by HP printer to run on Windows 8.0/8.1?

  4. is there anything else I can try?  I think I saw a troubleshooting step when you install from the CD and then download the updated Support files or windows.  I don't remember what OS files were on the CD.  Since it is in another State, I do it via webex with him to control and do what I tell you him to do, it complicates things.

  Help, please!  This is frustrating me like him.

  Thank you

  Rob

  Hello

  First, enter the installation folder and delete all current software that could be partially installed.

  To access the installation folder, click R on your keyboard and the Windows logo keys. the Run dialog box is displayed.

  Type %temp%, and then click OK.

  Open the HP installation folder that begins with the characters in 7z, if there are several just open the most recent one.

  Open the Util folder, then select the CCC folder and run the Uninstall_L3.bat file.

  In the listed command line click on Enter and confirm a window of dialogue for the installation of multiple, don't forget to restart the PC once you will be prompted to do so.

  Proceed as follows, in my view, it should solve the problem described:

  1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Never select and confirm by clicking the button turn off.
  2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
  3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
  4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
  5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
  6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
  7 restart your PC
  8. run the installation file and check all difference.
  9. Once you have finished, remember to open McAfee and re-enable real-time scanning.

  Kind regards
  Shlomi

• Does everything except officejet 6500 still won't print black not - help!

  Hello

  HP Officejet 6500 E709a, purchased in June 2011, stopped printing in black ink one day last week.  Quickly, I ordered new ink and replace the cartridge.  When he wouldn't even print I started troubleshooting and followed all the steps.  After cleaning the print head, a few letters of a printed page, but no more than that.  This gave me hope so I ordered a new print head, which was installed today.  No improvement, so I replaced the color ink cartridges and reinstalled the black cartridge, which all appear to be properly ventilated.  Still no improvement. only a few shadows black letters.  It is by generating messages "alignment" or "ink system failure".  So now, I replaced all the ink cartridges and the print head.  It prints color but not black.

  Really, I love this printer and have had no problems in the past.  It's only a little over a year and I do not use it too.  I didn't do a new printer and now that I have invested $100 in ink and Geraldine Chief I would like it to work.  Help would be greatly appreciated!

  Thank you

  Marene

  Hi John, I was afraid of that... but thank you for your time and your advice. Marene

• OfficeJet 6500 intermittently does not print half of the last line in the lower doc

  Using an Officejet 6500 E709a connected to Windows 7 64-bit PC via ethernet LAN.  Intermittently, the printer is unable to print a part of the last line of the document.  A 12 point font for example it does not print the bottom half of the letters on the last line of text.  What software (word, excel, PDF, etc.) and it does not matter hwer on the page of the last line falls.  It occurs only on the last page of multipage documents.

  Try that and see if it helps the question:

  1. In the Windows taskbar, click the Windows icon ( ), type control printers in the Search text box and press ENTER. The Printers window opens.

• My HP 6500 E709A will not print in black.

  My HP Officejet 6500 E709A Series does not print in black. I have put in a new cartridge, made all of the recommended tests, even reset when you unplug the unit for 20 seconds then hold # and 3 and plug it in but it didn't work. Help!

  Unfortunately, all do not have to be fixed, because the black print head w as worn, so I had to get a new one. At least they are cheaper now!