OfficeJet 6500 E709n: Cannot print after upgrading Windows 10

Cannot print. "Doctor print" said there is a software problem.

Uninstalled the drivers and reinstalled the software complete... twice.

Capable of printing in color "internal" wireless test page but cannot print a doc and it does not show in the Panel "see what's printing.

Uninstalled all printers if none showed, in the Panel. When the software has been reinstalled, it showed two Officejet 6500 s on the control panel.

I tried the post install 'Print sample' with each check printer default and no work.

Seems that the problem started when I "upgraded" to the new Windows 10.

Kili2 wrote:

Cannot print. "Doctor print" said there is a software problem.

Uninstalled the drivers and reinstalled the software complete... twice.

Hi Kili2,

Try to install your printer via "Open network" - via the window icon or desktop to explore - and choose 'Add devices and printers' (you may need to click the arrow next to the question mark for the top menu show).
Let the wizard to search for awhile, selcect your printing device, and click 'next'.

After you follow these steps, search for the new installed printer (the name is shown in network for printer and scanner) in "Printers and devices" in the control panel.
Use this printer as the default printer and you should be able to print over the network cable or wireless.

Tags: HP Printers

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