OfficeJet 6500 E709n: Cannot print after upgrading Windows 10
Cannot print. "Doctor print" said there is a software problem.
Uninstalled the drivers and reinstalled the software complete... twice.
Capable of printing in color "internal" wireless test page but cannot print a doc and it does not show in the Panel "see what's printing.
Uninstalled all printers if none showed, in the Panel. When the software has been reinstalled, it showed two Officejet 6500 s on the control panel.
I tried the post install 'Print sample' with each check printer default and no work.
Seems that the problem started when I "upgraded" to the new Windows 10.
Cannot print. "Doctor print" said there is a software problem.
Uninstalled the drivers and reinstalled the software complete... twice.
Try to install your printer via "Open network" - via the window icon or desktop to explore - and choose 'Add devices and printers' (you may need to click the arrow next to the question mark for the top menu show).
Let the wizard to search for awhile, selcect your printing device, and click 'next'.
After you follow these steps, search for the new installed printer (the name is shown in network for printer and scanner) in "Printers and devices" in the control panel.
Use this printer as the default printer and you should be able to print over the network cable or wireless.
Tags: HP Printers
Does not work with windows 10. When the updated drivers will be available?
I have downloaded and run EN4500_198.exe. Add a new printer via direct wireless. I received the message that my printer has been installed. When I try to access the printer through the network, the printer is not found. When I do for the devices and printers, I see my printer with the following message: HPF734F1 (HP ENVY 4500 series) driver is not available.
I can scan to my computer, just not printing. I'm lost.
OK just figuredb out. had to remove the old printer definition Bundeskunsthalle windows 8.1. Once I did that, win dows 10 find the printer on the network and use it correctly.
Thanks for all the help.
Pleae help, I can't do my printer print after upgrade from Windows 7 to WIndows 10. I have a HP officejet Pro 8600. I downloaded a new drivers, etc, and nothing works. Help, please
The link will help you to download the latest drivers. Make sure that your operating system indicates Microsoft Windows, Microsoft Windows 10. If it shows any other OS, please click the Edit link to the right and select Windows 10 in the menu drop-down, and then click Update. After that Windows 10 if poster as your operating system, you can click on the download to start button to download the latest drivers. I hope this helps!
Although I am an employee of HP, I speak for myself and not for HP. * say thank you by clicking on the "Bravo!" Star"located on the left * make it easier for others to find solutions, marking my answer to"Accept as Solution"if it solves your problem.
I have a printer HP Officejet 6500 E709n and for some reason the black ink is not printing. Color cartridges work fine. I have even changed the black, cleaned cartridge and print head alignment, uninstalled and reinstalled the printer, but nothing solved the problem. I was wondering if the color management profile has something to do with it. Help, please!
Tell me how to solve this problem.
See the post here.
I have 3 computers on my office network at home and a HP 6500 E709n with a wireless connection to the router. The printer does everything it's supposed to the XP machine. On the 2 computers running Windows 7, the printer will scan and fax but not print.
When I used the USB cable to connect the printer to a Windows 7 computer, the functions worked well. So, apparently, is not just a matter of having the right driver (and I now reinstalled Windows 7 driver twice after my hard disk cleanup at best). I've checked absolutely everything, and all the recognitions seems to work going both ways. But whenever I try to send a document to the printer to Windows 7, it just sits in the queue.
Other users have this problem? Is that what someone has solved? Thank you.
Run this utility from the Win7 machines: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&jumpid=ex_r4155/en/hho/ipg/forum/network_diag/
Don't know what the problem with my printer when commissioning wireless light comes on even if not connected... Amber Exclamation mark still on... cannot print have tried factory reset... and other resets... nothing seems to work... I don't know where to go from here...
Hi @Switz27 and Happy Halloween!
I know not what you reset performed, but there may be one left for you to try.
I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.
This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.
There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers. Reset to will sometimes fix problems, so resetting is not the issue.
A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access. These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results. A wrong button push and you might no longer have a printer, but rather an expensive paper weight. On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!
Is there a fix for Officejet 6500 scan does not not after installing windows 7?
Driver and applications in support of Windows 7 can help. You can download from the following link:
I have a HP 15 TS laptop that was purchased with Windows 8. My printer is a HP PSC 1210v all-in-one and it worked fine with windows 8. After upgrade my PC to windows 10, this printer will no longer be recognized by the PC as a printer.
This printer is connected via a USB cable. When I discovered the devices, it appears as "HP 1200 series" in connected devices. When I discovered the "devices and printers" it appears in the category "unspecified" as "HP 1200 series", but not in the category 'printers '.
Welcome to the Forums of HP Support! I see that you have recently upgraded to Windows 10 operating system and now your HP PSC 1210v is no longer recognized, and is not listed in the devices and printers.
I would like you to take a look here: installation and using the built-in Windows print driver
& Have a look here:
I hope all is well!
After the upgrade to 64-bit Windows 10 Pro, I can't scan my OfficeJet 8500 909n. I get this message:
"The analysis cannot because another program or computer using the networked HP imaging device. Try again later. »
I have a / re installed HP Solution Center 5 times. I restarted routers. I'm power cycling my PC and the printer several times.
I can print to this printer from three PC. I can't get the scan to work as before. This has been driving me crazy for more than 5 hours. I'm honestly ready to go back to Windows 7. The printer is connected via the cable network.
Can someone please help?
Thanks for the comments, you can try this alternative software:
HP extended Scan
Once it has downloaded and installed, go to start > all programs > HP > HP Scan extended > Run "HP Scan extended.
Let us know if it works.
After you install the free upgrade to Windows, the printer is impossible or impression.
I managed to re - install my printer driver via the «PRINT INSTALLATION WIZARD»
After switching to Windows 10, I found that I could not scan to my computer using a USB connection. I ran HP print and Scan doctor and he said that everything was OK and I could actually scan a document into my computer using the "scan test" function of the program. However, the normal scan would not work with the error msg 'connection to computer is lost. So I uninstalled the current HP printer driver software and downloaded the recommended replacement. The scan does not always for the same reason. Still printing HP and Scan doctor said that everything is perfect with the scanner but now when I try to do a 'test' scan I get the message "HP Officejet Pro 8620 is not found".
This same package worked for many other clients, so I don't feel the driver/software it is, on the contrary, I suspect that the question has something to do with the computer. I'm always happy to do everything that I can to help if you want.
I suggest running the tool (SFC.exe) System File Checker. If you do not know how, you can use the following link for instructions: System File Checker: run sfc/scannow & analyze its logs in Windows 10 / 8 / 7.
Another thing we can do to help isolate the problem is to perform a WebScan.
I made some screenshots for you that might help, I know that sometimes it is easier when you have a Visual. You will need to get the printers IP address from the front panel of the printer. You can touch the wireless network icon and view in the menu wireless settings. Take the IP address and enter the address of a browser bar.
In the embedded Web server, click settings
On the left side, click the administrator settings
You will see the following message will appear, click OK
You can now select continue on this site
It may take a few minutes for the next page load. You might even see get a message that says: "Internal system error", if this happens please just refresh the page. (you can tap F5 on the keyboard to refresh)
Once the WebScan is enabled you can click the WebScan tab above and do a scan. Please let me know if it works or not.
I'm having printing documents of problem on my home network printer. The printer has a static IP address. other computers can print except this one (touch-screen HP Envy 15 ") running on windows 8.1 system operations. I can communicate with the printer and see it on the network. Re-installing the printer does not work on the computer. I am able to do your own print on HP print and Scan Doctor (HPPSD) internal education. Printer diagnostics shows everything in order. When I print it gives error "unable to communicate with the printer. HPPSD said that there is software problem and instruct to remove and reinstall. Same results thereafter. Could someone help?
I would recommend doing a file check:
I would then suggest you refreshing Windows:
I would recommend then follows agai through with the stesp provided previously.
Please let me know how it goes!
Updated Win 7 to win 10 June 30.
My 8610 is connected via wifi - my ethernet is fiber 100
When I print, the page prints partially, breaks and the small wheel turns on the top line of the screen on the printer that says 'printing', then the rest of the page or to another section of the page prints, he paused, and then finish printing the page.
I've updated the drivers using oj8610_198.exe
always the same sometimes two break sometimes pause. happens on a basic text file. printing single document. no other pc are on.
It is more often annoying, but will become a big problem when I have longer and more complex documents to print.
I guess now (10 months? since the release of Win10, these kinds of issues would have been resolved).
I won't go back to Win 7.
Is there some kind of configuration of amount of data that is sent in a block size which has been amended on Win10?
After reading several and searching online, I found other threads that discuss SLOW printing rather than breaks.
I did a lot of uninstallation and installation, disconnect and current blockage of the printer and son.
I found something that makes it tolerable == the break on my tests so far was minimal when they had become almost intolerable before.
Note: I tried this 'solution' several times and he shows no difference, on my last attempt I also clicked 'apply' in the printer properties box after that the driver has been installed and it works... I'm afraid to jinx it.
It is a very ridiculous work around and HP needs to FIX this on the 8610 pilot. Also of note... why Microsoft only drivers for the 8610 in their list...
Solution (or improvement) comes from
FoxholeA Re: HP Officejet Pro 8160 - extremely slow printing
16/12/2015 17:10 - amended 08:01 17/12/2015
OK for those stll having a problem, I got a customer service representative to help out me.
1 uninstall the unnecessary driver who is supposed to work on this printer.
2. in Windows, go to control panel, printers, and devices.
3 choose your printer of bad conduct and make a right click on it and enter the printer properties
4. Select the Advanced tab, and then next to the driver, select new driver
5. in the new window of the driver, click Next, and then select Windows Update
6. in respect of manufacturer select HP then under printers HP Deskjet 990c
7. click on next and finish and voila! Why we need to use this alternate driver is beyond me.
So a lot of frustration, but it finally works great now for me.
Hope this helps someone.
See you soon!
= end of block =.
I have used this work around for a few days now.
I have no idea why, using the Microsoft for the Deskjet990c printer driver works on 8610 OfficejetPro but it does. The printing speed is tolerable. There is an oh so little break that I do remember not to pre Windows 10 print, but as far as I know who is pilot 8610 in OJ8610_198.exe does NOT work on my printer. Breaks and jams are unacceptable and I was about to buy a new printer when the current batch of ink was used. Hope that HP will correct the driver on the 8610. My printer is only 2 years old and I really don't want to replace something like that.
My all-in-one worked perfectly but after windows upgrade 10 I can't solitaire to print double-sided and does not
as one more option.
How can I get print double sided once again.
Make sure the driver knows that a duplex unit is present on the printer (assuming that one is):
- For the instance of the printer in question, bring up the printer properties dialogue.
- Select the device settings tab.
- Make sure the duplex unit is set to installed and not installed.
You will probably need to be logged in with administrator credentials in order to change the settings of the device.
If the device does not have a double-sided hardware unit, then you can not do Automatic duplexing, but you should be able to do duplex printing Manual (print odd sides, reinsert the paper print same sides) if the demand for source document and printer driver supports this.
After the upgrade to Mac OS Sierra yesterday, I was unable to print on my Canon Pixma MX892. The Canon site says there is no update driver for this OS. When I try to print, I get an error "Failed to filter" and my printer spits out a blank sheet.
Finally, I am informed that cgpdftoraster crashed.
Taken from the Canon Website:
"Canon is working with Apple to solve some problems of compatibility between Mac OS X Sierra 10.12 and printer drivers for Canon PIXMA inkjet printers.
Everything is actually to solve these problems.
Deeply, we apologize for any inconvenience you may encounter.
Please see ourKnowledge Base article on how to print correctly with Mac OS X 10.12. »
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