OfficeJet 6500 E709n: New portable 10 Windows cannot print on Officejet 6500 E709n

Just bought a Dell Inspiron with Windows 64-bit 10.  Cannot do print on my Officejet 6500 E709n.

* I can print to this printer even using another computer Dell laptop running Windows 7

* I have installed and uninstalled the printer a couple of different

  1. With the help of the HP Officejet Full Feature software and driver
  2. Using a detection printer 10 Windows "add a printer".

The results are the same.

  • Never test pages print (no reaction from the printer at all)
  • Printing and scanning doctor detects the printer and all the controls are ok.  Test page does not work, but it will print an internal test page

Another symptom, if I right click on the printer icon and select "Printer Preferences", I get a windows error window:

"Address of the 0x5d4982eb function caused a protection fault.  (exception code 0 x 0000005)  Some or all property pages are not displayed. »

Hi @jhrhilltop,

Welcome to the Forums of HP Support! I read your post and see that you cannot print after you install the printer on Windows 10. I will definitely do my best to help you. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

It does not resemble drivers for the printer installed correctly.

Run all the updates of Windows on the computer.

I would say to uninstall the printer software. Unlock the hidden administrator account, then install the printer on this account:

Note: Do not connect the USB cable until you are prompted during the installation.
Go to your Start menu and in the box "search programs and files", type CMD.
CMD will fill as an option to search above, just right-click on it and "run as Administrator".
Once opens in CMD (command prompt), type net user administrator / Active: Yes and press ENTER.
Then, close CMD and then restart your computer.
When your computer is on the newspaper in the new account which should show. It will be called Administrator and will not have a password on it.
If your computer automatically connects to your account after reboot than to go to your Start menu, click the arrow next to 'shutdown' and choose 'change user '. Now log on to the administrator account, that we have just released.
Under the administrator account, install the printer software.
Test the printer.
To disable the Admin account start at step 1 and type net user administrator / active: No..

Test the printer.

Please let me know the result and if there is anything else I can help you. Thank you.

Tags: HP Printers

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