OfficeJet 6500 E709n series: analyse problems in the center of HP solutions and external application (Twain) since winning 10 year anniversary

I use my all-in-one printer in a network.

Scan with "ScanToPDF" wich is a solution of Twain.

Since the aniversy win 10 updated

-cannot use more ScanToPDF

-scan with scanner HP Solution gives the same error:
(Dutch)  Scan kan niet worden uitgevoerd omdat het HP-beeldbewerkingsappraat zich in een network is en wordt door een ander used programma of een andere computer. Try het later opnieuw.

(translated) Cannot scan as scanner HP of network and is used another computer bij.

Try again later. 8, [(0.18,-2147467259)]

tried to fix it by manually forcing Windows updated my drivers (officejet 6500 E709n series). The driver was updated, but no result.

Scanning with Windows fax and scan (do not use Twain AFAIK) works fine, but produces no PDF.

Help!

Hello @Jörg63, hope you are well!

Welcome to the HP Forum! It is a wonderful location to converse with the community, get help and advice.

I understand that you are having problems after update to Win 10 of scanning to PDF. I would like to help.

I'm afraid that HP Solution center may not work in the Windows 10 environment due to some compatibility problems.

I suggest that you use HP Scan and capture request instead. Capture and scanning HP is a simple application that captures photos or documents to your computer's built-in camera or scanning HP device.  These images can be previewed, edited, saved, and shared to other applications as well.

Go to http://hp.care/2bUVkrw to download and install the windows scanning and Capture app.

Please let me know if that solves the problem, or if you need assistance

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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