OfficeJet 6500 e710n: my can´t officejet 6500 detect the wifi router, expire after 20 minutes of searching. The network works

Hello

I connected to a router Thomson lapttop two stand-alone and two desktop PC wifi printers. As I can connect to the web

and surf without problem that the router seems to work at least partially.

The problem is that printers will not find the router, when I try to configure the printers in the control panel printers, they are looking for the router, but they do not find the wifi (router) connection. After 20 minutes, they then expire without something else facilities worked very well before.

I called the support to my ADSL provider and they remotely reset the router to factory settings initial but it helps. didn t have tried to turn off the router, printer and laptop computers and then started the router, printers and portable - the same problem. I think that the problem is not in the printers that I have the same problems on both printers.

Can it be a partial problem with the router, I find that it is unlikely that the problem lies in the printers, because they took place att simultaneously.

It is a mystery to me and any suggestions are appreciated.

Bo

Hello

It seems more likely that the question is based in your router as the problem affects two different printers.

For troubleshooting end please move the printer near the router, but not too close... 2-3 meters would be at an ideal distance for testing.

If you don't see the router yet, may is a Dual Band router?

It broadcasts at 2.4 GHz?

Pleae also run a Test report wireless one of the printer, it may help to get a better understanding.

In the Configuration Menu, select network, go search for Wireless Test report.

If you can join an analysis of the results of the tests, it would be great.

Kind regards

Shlomi

Tags: HP Printers

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