OfficeJet 6500 has windows 7 Pro, does not print black

Black is not printing, the colors are OK.    Changed the black cartridge for a new a (genuine HP!), no change.   Checked inserted cartridge etc OK.

Tried to open the screen of the wizard to do the alignment, cleans the heads but had the same problem mentioned on another post, the assistant is beyond.

Tried the update of the software 710z, but does not connect via USB.     I know that the cable is OK and printer, Windows gave the found new software message.

Went to the HPPIW. EXE installation method, it is OK, but returned to 710f version.   Not cleaned heads and alignment no impression always on black background.     Tried the diagnosis HPPSdr who told me there is a problem of driver incompatibility.    Deleted the entry of control panel of configuration/printers, uninstalled, rebooted and reinstalled, same problem.

In short, impossible to get 710z to connect via USB.   710f tells me that I have a driver incompatibility.  And does not print the problem original, black.

In my view, that covers, all more than welcome advice, this machine is in a store of cats protection Chrity and we desperately need it works again!

Thanks for the advice, given that the machine is under warranty, contact HP and were sent to a replacement machine which works AOK.

Tags: HP Printers

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