OfficeJet 6500 more e a-> HP - DQEX5.exe problem when you try to install the CD

I bought above mentioned printer.

REF: CN557A

SN: [personal information]

I use Windows XP

Follow the start-up procedure quick and everything worked well.  I'm at the stage now where I had to put the CD, follow the configuration steps.

I deleted the old HP software (from my HP printer) previous first. Then I tried to install it and whenever I get an error after awhile, saying there is a problem with HP-DQEX5. EXE. He closes the Setup program.

I tried several times, but it does not work. Today, I deleted the first update HP (I think it was installed last night, when I was trying as well). Then started again, but without success.

I NOT connected the USB cable, as the manual says not to do so until the installation program tells me to do.

Could someone please try to help me?

I get very upset, frustrated and so on. Plug-and-play said. Care Yes, don't play yet. = o)

Thanking you in advance.

The old printer may have some components behind which can be erased using a normal life to left uninstall method. What printer model was your old printer?

Tags: HP Printers

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