OfficeJet 6500 not scan with Mac OS 10.6

My new Officejet 6500 prints fine from my Mac, either through wired connections and wireless, but I can't scan at all. Where should I look and what I should try? The printer is not even appear on my Mac, except via the menu of the printer in different aps. I'm a new Mac user, recently conversion from a PC, which I'm sure that helps. I'm not a geek, then please use the very simple and basic terms.

Can I return the 6500 to the store for a refund until Monday (7/5), and if I can't get things to work until then, well, that's what I'll do.

Thank you!

We will restore the print system:

-Sys Prefs, Print & Fax
-Right (Ctrl) click the box of the print queue and select Reset Printing System. WARNING - This will remove ALL your printers!
-Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

If that doesn't work, tell me where you got the HP software for your printer.

Tags: HP Printers

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