OfficeJet 6500 printer E710n-z: Officejet 6500 E710n-z printer is not printing but it says printing doc is printing

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• "I have a hp officejet 6500 e709 - black ink does not print." I have replaced the ink cartridge...

  "I have a HP Officejet 6500 E709 - black ink does not print." I have replaced the ink cartridge... clean the print heads and contacts... and nothing seems to work. All other colours print fine. HELP ME PLEASE.

  Before you buy a new set of PHA, you could try following the instructions on this post for a more aggressive cleaning Interior http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-Premium-c309a-Black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

  Try this first and post back to tell how you got.

• OfficeJet 6500 and router Wireless does not connect

  I just bought an Officejet 6500 and try to connect to my wireless router.  Whenever I try to connect the printer to wireless it crashes.  The power button does not light, but the screen is lit without text.  At this point, I can't close or get it running again.  I am running Vista Business 64-bit, and the router is a 2wire 1800 HG through AT & T.  It works very well with a usb connection.

  Thanks in advance.  John

  I think you just meet a known issue with some printers of HP network with routers 2WIRE AT & T DSL.

  Have identified us the problem and will deploy an update in the future.  So far, the work around is to assign a static IP address to the printer. Here's a way to do this:

  1. Unplug the phone line from the 2WIRE router
  2. Cut the power to the 2WIRE router, wait 30 seconds, then turn on the power.
  3. Go through the normal process of the printer connected to the 2WIRE (Ethernet or Wi - Fi) device. The printer will not crash as long as the telephone line is disconnected from the 2WIRE device.
  4. The Officejet front panel, go to the menu of 'Advanced Setup' under 'network '.
  5. Select 'Settings of intellectual property', acknowledge receipt of the warning and select "" manual IP ".
  6. Select "IP address" and change the last group of IPS (byte) to something higher or lower. Specifically to your 2WIRE router, select 192.168.0.60.
  7. Press Ok and plug the phone line into the 2WIRE router.
   

• HP OfficeJet Pro 8600: HP OfficeJet Pro 8600, connected to the local network but does not print a printer on the same LAN

  HP OfficeJet Pro 8600, connected to the local network but cannot print printer on the same local network.

  Work tried fixing it but all attempts fail.

  Firewall disabled.

  Printer recognizes the router's LAN.

  Was also pointed out that the port does not communicate, can not remove it; Cannot add another...

  Printer does not print.

  How can I fix?

  Hi @AnnisMonadjem,

  Welcome to the Forums of HP Support!

  I understand that you are unable to print to your printer HP Officejet Pro 8600. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  When you say 'LAN', are you referring to the network or you try to share the printer on the network?

  How is the printer connected? (Ethernet/WiFi)

  If you have noticed that the port is causing problems, please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  HP has several Officejet Pro 8600 series.

  What is the name and the product number of your printer? How can I find my model number or product number?

  • Update the firmware of the printer.
  • Don't hide the SSID (network name).
  • What type of encryption are you helping? HP recommends WPA and WPA2.
  • You have a double router broadband? Make sure that the two groups were not the same network name.

  If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

  To assign the static IP address, use the following steps as a guide.

  • Print a Page of Network Configuration menu of the printer front panel. Note the IP printer. IPV4 address
  • Type the IP address in the browser to bring up the SAP.
  • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
  • Select Manual IP.
  • Enter your IP address manual (192.168.0.232)
  • Enter 255.255.255.0 for the subnet mask, except if it is different.
  • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
  • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
  • Click on apply.
  • Restart the router, the printer and the computer.
  • Test printing and scanning.

  If the problem persists, download and run this patch rollup: resolving printing issues in Windows 7 and Windows Server 2008 R2

  • Try printing and scanning.

  In addition, if you are still having problems try the steps in this guide, HP printers - "offline" Status Message printer (Windows 7).

  Continue on, if the problem persists.

  Important!   Delete the temporary files and folders by using the disk cleanup utility

  1. Open the disk cleanup utility:

• In our officejet 7000 E809 black ink is not printing. We are not alone.

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  In fact, don't you worry. I figured out how to clean the print head. And fixed it. Thank you.

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• OfficeJet Pro 8600 pro, I can not scan to a NAS or my linux box. The error of the Linux box is:

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  In the Linux box, I can print to the printer.

  Sorry, but HP does not support the Linux operating system.  The only thing that HP offers for Linux support can be found here.

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  HP officejet 5740 - I have documents in my Quebec, but they feel used.  How can I print and empty Quebec?

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  It worked finally.

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• can not print says printer connected to the wireless network but pc says printer is offline

  happened before the printer says connected to the network but pc says offline

  Ok

  Have you tried the Network Diagnostics to see you the network can see the printer

  Go to www.hp.com/go/tools

  Network Diagnostics has a link to the wireless printing site that can help out you.

• indicator light flashes, but there's no docs in the queue; Cannot print

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  I tried to turn off the printer, wait 10 minutes and turn it back on again; also tried to restart the printer and the computer. also made sure all the cables were connected the printer to the computer; also tried opening and closing the upper part and he had to scroll through all the lights; also crossed the convenience store help and tried to print at a command prompt... nothing has worked so far.

  Help!

  SOLVED!

  Thanks to an old post here, I learned that I could try to do a hard reset.  SO I did a hard reset and the printer works now! Perhaps there was a doc stuck in the memory of the printer and it could not go beyond it?...

  For the hard reset, while the printer is turned on, unplug the power cord and cable, wait at least 30 seconds, and then plug them back in and turn on the printer.

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  Janet

  Hi Katze407,

  It seems that the printer can be stuck somewhere. Here are two guides to help you try to find the problem:

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• OfficeJet 6500 a E710n - z CN557A does not install the driver.

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  I unplugged for 30 seconds to reset, but we get the same status.

  Someone has had this same problem and solved?

  Thank you

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  If you have not tried to reboot your PC, I would. If this does not clear the issue, I would follow the following steps:

  1. Click Start-> Control Panel
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  3. Find your driver HP software; Select it by clicking on it once, then select Edit. If the change is not available, select uninstall/change.
  4. Select repair and then follow the prompts for your software repairs itself.
  5. If your software does not have the repair option, it may be advisable to download the latest drivers from support.hp.com site. Uninstall the drivers for your printer, and then reinstall them using.

  If these steps do not work, please post and I can continue further with troubleshooting.

  Good luck

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