OfficeJet 6500 will not display ink using Windows 7 levels.

I have a HP Officejet 6500, model E709n wireless. My OS is Windows 7 Home Premium Service Pack 1.  I downloaded and installed the drivers and software.  It will scan and print, but responses to double click on the scan and fax buttons is very slow.  It will not show ink levels.  I get a message that the computer cannot communicate with the printer.  The error message also tells me to check that the printer is on and the usb cable is connected.  Since they are obviously related, there is another problem.

When I connected the printer to a computer running Windows XP Professional, everything works fine.

Does anyone have a solution?

Hey Bob,

I suggest the doctor printing & scanning HP to see if it is able to solve your problem running. If should be able to recongize any wiring or driver error and solve them for you. If it does not solve the problem, post back with new details and will continue from there.

Thank you!

Sean

Tags: HP Printers

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