OfficeJet 6600 will not computer scan

Hi, printer see the desktop but cannot access. Office has the scan of the active computer. Update driver and software for later. Downloaded Print & Scan doctor. Test comes with "Pilot error" - the scanning driver is unable to communicate with the device. Impressions of the fine of office. Running win 7 pro 64 bit, printer connected via usb. After scan doctor troubleshooting it says to contact support. Any thought that I am pulling my hair out. Thank you

Hello, I solved the scanning problem is none of the above. It turns out that this printer is not backwards compatible with usb 3.0 ports. I bought a USB 2.0 expansion card to install it in the computer and viola, it works. I had to find someone with this printer on another computer to check this first. My printer on a USB 2.0 on a different computer worked well. Problem solved

Tags: HP Printers

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    I have a HP Officejet 6600 and I can not scan to my computer that has an operating system Mac OsX 10.5.8.

    Hey @bessie-11,.

    Welcome to the Forums of HP Support!

    I understand that you are not able to scan from your Mac OS X 10.5.8 computer to your HP Officejet 6600 e-all-in-one printer. I would like to help you to solve this problem today.

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    Help the community by marking this post as a Solution , if it has solved your problem!

    If my post helped you somehow, please click the Blue Star of KUDOS in my name!

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