OfficeJet 6600 will not computer scan
Hi, printer see the desktop but cannot access. Office has the scan of the active computer. Update driver and software for later. Downloaded Print & Scan doctor. Test comes with "Pilot error" - the scanning driver is unable to communicate with the device. Impressions of the fine of office. Running win 7 pro 64 bit, printer connected via usb. After scan doctor troubleshooting it says to contact support. Any thought that I am pulling my hair out. Thank you
Hello, I solved the scanning problem is none of the above. It turns out that this printer is not backwards compatible with usb 3.0 ports. I bought a USB 2.0 expansion card to install it in the computer and viola, it works. I had to find someone with this printer on another computer to check this first. My printer on a USB 2.0 on a different computer worked well. Problem solved
Tags: HP Printers
I have a HP Officejet 6600 and I can not scan to my computer that has an operating system Mac OsX 10.5.8.
Welcome to the Forums of HP Support!
I understand that you are not able to scan from your Mac OS X 10.5.8 computer to your HP Officejet 6600 e-all-in-one printer. I would like to help you to solve this problem today.
First of all, can you have click here to review the methods of support for scanning your computer Mac OS X 10.5. I understand that the document that I talked to said it is for Mac OS X 10.6, but I assure you that the steps are the same for Mac OS X 10.5 operating system. When the page opens select the drop down to "scanner with HP Software". Please do run the supported methods of scanning to check if the scan software and the driver is installed correctly.
Scanning still crashes, please proceed with the troubleshooting steps below.
Step 1: Uninstall the drivers and software:
Can I have it please click here to go through the steps on the reset printing system in your Mac computer. Please follow the steps to "reset the Mac OS X v10.5.x or 10.6.x printing system". The reset each printer to remove it from your computer Mac OS X 10.5, but will not uninstall the drivers. Therefore, if you use other printers on your computer simply ensure that they are connected with a USB cable or network connected and everything just (+) add hide them in. do not add your HP Officejet back in right now.
Please click here to run the appropriate uninstall steps. When this page opens select the drop down to "Mac OS X 10.4 and 10.5" and run the uninstall steps listed.
Once the uninstall is complete, proceed to the next step.
Step 2: Check and repair your Mac disk permissions:
- Open Macintosh HD and go to Applications
- Go to the Utilities folder
- Open disk utility
- Select the hard disk volume, you use (usually on the left)
- Select verify disk permissions
- Once this process is complete, select repair disk permissions
Step 3: Check the Apple updates:
- Go to the Apple
- Select System Preferences
- Select software update
- Click Update now
- Install your available updates
- Computer restart
Step 4: Reinstall your software and drivers:
Finally, please click here to download the appropriate drivers for your printer. Once the site opens, select the download button at the top left. Once the download is complete, follow the instructions on the screen to install your printer.
Once the installation is complete, can you please try to print and scan again to verify that your product is properly installed and working properly.
Please reply to this message with the result of your troubleshooting. Good luck!
I have a 6600 Officejet from HP that will not scan, copy or fax. Oper. The system is Vista 32 bit. Printer purchased April 30, 2012. Error message says: Scanner fialure - unable to scan, copy or fax.
You can try the HP scan diagnostic utility first, but in general the failure of the Scanner is a hardware problem that must be repaired. You can find the number of the media on the link below as well as the link to the Diagnostic utilities.
EDIT: I couldn't find it before, but you can also check the Scanner failure article to reset your printer and check the connection of the power supply.
Anyone got a fix for this pathetic...?
Why HP would release a product that will not scan multiple pages into one file? Pretty basic functionality.
Which can be configured from the HP scanning software.
Software HP Officejet 6600 press on scan a document or Photo.
Select the PDF shortcut, and then click the advanced settings link.
On the file tab, make sure the check mark next to the analysis a separate file for each scanned page is UNCHECKED, and then press OK and proceed with the scan.
I have a computer that is running Windows 7 (updated) with a 6600 Officejet attached via the USB port. It worked fine for 3 years, BUT I had to reinstall the printer 7 times in the last 2 weeks. When I turn off the computer at night and turn on the next morning and I begin to print something, I get "no printer installed." It SEEMS to make no difference if I turn the printer off or leave it on when I shut down the computer.
Thank you for reaching out to the forums! I understand that whenever the computer is restarted, you must reinstall the printer software. I'd love to help you.
I have provided a few steps to try to see if we can solve this to happen again in the future.
Here are the steps to completely uninstall the printer from the computer.
In devices and printers, click once on any icon listed and select the printer at the top of the display server properties, click the driver tab.
Select the 6600 Officejet then click on delete, the pop up dialog box.
Select Remove driver and driver package, click OK, click Yes in the confirmation pop up message. (if they are not in the list, it's very well)
Then in the printers and devices window, right-click and select remove device for Officejet 6600 drivers.
Unplug the USB cable from the computer.
Uninstall the printer software.
Restart the print spooler:
Click Start, run, type admin in the search programs and files box and then click on the list management tools.
Right click on print and left spooler, click Properties.
Click on stop to stop the print spooler.
Click Start to restart the print spooler.
Run the Microsoft Fixit Tool: diagnose and automatically repair Windows files and folders problems.
Reregister Windows install:
Quit all programs.
Click Start, run, type msiexec / unregister in the Open box and click OK.
Click Start, run, type msiexec/regserver in the Open box, and then click OK.
Restart the computer.
Disable all startup programs and temporarily disable the Antivirus software. There might be something running in the background cause of conflicts. How to use MSCONFIG. Click the Startup tab, and then click Disable all.
Make sure that you are connected to the computer with Admin rights, and then reinstall the printer using the latest drivers. Here is the link: 6600 Officejet HP e-All-in-One Printer series - H711 full feature software and driver.
If the problem is resolved and that you appreciate my help, please click on the button "Accept as Solution" and the "Thumbs Up". Let me know how make you out. See you soon!
After that the printer has not been used for long periods (days, even a few weeks), the wifi light is on, but apart from that the printer doesn't respond to touch screen. The only solution I found is to unplug the printer & it works when it is plugged in. It is not easy, the way in which the printer is sitting on a table to do this. Is there another way to 'better' to wake up?
Hey, three things to check.
(1) is the firmware updated?
(2) IP is static?
(3) is 6600 directly connected to the wall outlet?
My HP officejet 6500 will not print in colour without black. I tried to run diagnostics, turning on/off, changing the cartridge, mop up the cart - ink, withdrawal and the cartridges, printing a test page. All to nothing does not.
I continued to deepen the forum and found what was a soluntion for me. I went to the configuration selected, then went to tools, it chose and then select printhead cleaning. The first time that he clean the printhead, I only got six rectangles colored at the bottom of the test page printed. My screen then asked if I wanted to get another clean process and I said YES. Low and behold, the test print page not only the FCMA out with 6 colored rectangles but also tons of alphabets in black. Hooray! His works again. Hope this works for you.
My Officejet 7410 will not longer accept WPA2 network access. He's always worked with WPA2, but after using the temporary printer with USB attached the printer wouldn't connect more after unplugging the USB. The only way to connect wirelessly is using WPA. What is the cause of this problem who can and how can it be resolved?
Well, since you can't access your router to make changes, the only thing I can say now is take the device to a friends house and attempt to connect to access to the router for the tests.
I have a HP Officejet 6600 - H711a/H711g e-all-in-one printer. Since the upgrade to Windows 10, I was not able to scan to the computer. I am capable of copy and print without any problems. I've done several reboots, power disconnects and reboots and driver installs / updates, removing, re - install etc...
HP Print/SCan doctor reports that it solves the problem, but it happens. Problem continues to exist.
The pictures help, thank you! Please check this page for the steps fix your connection scanning: Scanner network connection is lost (Windows).
I realize that you already have some of these steps, but please follow all the steps in the order presented here.
When you get to the step to uninstall the software, please go the extra step to ensure that the printer is removed from "Devices and printers" in the control panel.
When you reinstall the software, be sure to choose the full software and driver. If you are installing the base driver, you will not be able to scan to PC on the printer control panel.
Please let me know if this solves your problem,
I have a HP Officejet 6600 networking with my new HP Pavilion windows 8.1 it prints fine but does not recognize my computer when I want to scan. Whenever I want to scan a document to my computer I have to run Scan doctor. I called tech support and they can't help me because my printer is no longer under warranty as I bought it December 2012. but my office was purchased November 2013. They said that it is clearly a problem with the printer and not on the computer. They won't even talk to me or answer my questions without fees being paid first. The scanner recognizes my laptop and desktop to the husband who have vista and 7, respectively. But I don't understand why it will print without difficulty and habit of scanning.
Welcome to the Forums of HP's Support.
I want to offer a helping hand with the 8.1 of Windows not scanning with your HP Officejet 6600. When you run the HP print and Dr. Scan on the computer it says it fixes some thing or that it cannot fix what whether?
Given that the printer works on the other two computers (Vista and 7), the problem is with the WIndows 8.1. I want to uninstall the printer software and the HP printer install wizard makes sure that we get the newest software possible.
Let me know how it works.
I've recently upgraded from Vista to Windows 7 now my Officejet Pro L7780 will not scan. No scan option does not appear, anyone having this problem and do you have a fix for this problem.
I try to download the latest drivers for Win7 on HP site and try it.
I hope this helps.
I reinstalled and hardware (scanner) is recognized but will not give the ability to scan. I use Windows 7 32-bit but also windows virtual XP. This problem has been uninstigated. Does not work under XP 7 or virtual.
I found this document which indicates the front button functions are limited in Windows 7, so if you try to scan form, it just will not work. I also found this document which shows you all the different ways that you can scan with Windows 7. Hope these helps.
Hello, can anyone advise on how to fix the horizontal lines that appear when you use the flat bed scanner (Hp Officejet 6600)?
This function scan/unit worked well for a year and suddenly breakdowns at each attempt to analyze. I went through several steps to try to resolve, including zero/restart the printer and the computer. To clarify, this not a question of debris/ink etc on the bar of the Analyzer or glass; It's a digital bug (see attached image screenshot).
I can't find many references about it on the HP forums or elsewhere. If it helps you to offer a response, FYI I use a macbook, which has worked well with this scanner/printer until recently with this problem. The printer function works fine. Finally, I just downloaded the latest update from HP for this device through the App Store and it still gives the same error.
Thank you for your consideration.
@Jamiwa, welcome to the community of HP!
I certainly hope that I can help you with the unrest sweeping have horizontal lines across your scans to your Officejet 6600, you notice your Mac running Yosemite. To add the steps that you have already tried, here are some of my suggestions for you.
Try these steps in the following order:
- Reset the printing system
- Repair disk permissions
- Restart the Mac.
- Click here to download and install the full function driver: 6600 Officejet HP e-All-in-One Printer series - H711 Full Feature Software and Driver
- In addition, to download this driver: HP v3.0 for OS X printer drivers
- Try to scan the image
Also try to make a copy of the front of the printer to see if they also show the flaws.
Tip: Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.
I hope to hear the result! If you wish to testify of my help, click on the "thumbs up" below!
I have a HP Officejet 6500, model E709n wireless. My OS is Windows 7 Home Premium Service Pack 1. I downloaded and installed the drivers and software. It will scan and print, but responses to double click on the scan and fax buttons is very slow. It will not show ink levels. I get a message that the computer cannot communicate with the printer. The error message also tells me to check that the printer is on and the usb cable is connected. Since they are obviously related, there is another problem.
When I connected the printer to a computer running Windows XP Professional, everything works fine.
Does anyone have a solution?
I suggest the doctor printing & scanning HP to see if it is able to solve your problem running. If should be able to recongize any wiring or driver error and solve them for you. If it does not solve the problem, post back with new details and will continue from there.
Just downloaded updated software/driver for Windows 7 64-bit because of this message when you try to view the log of faxes: "C:\Program Files (x 86) \HP\Digital Imaging\bin\hpqmfc11.dll is not designed to run on Windows or it contains an error. Try to install the program by using the original installation media or contact your system administrator or support software provider. ' Error message box is labeled hposfx08.exe - bad Image. Computer will not read the original CD that was installed on the Windows XP computer. Update has not fixed the problem. What should I do? I can't tell whether or not a Fax has been sent.
You can print the scan log from the printer it self.
Press SETUP > print report > Fax Log.
If you want to print the Confiramtion then try steps below...
Press SETUP > print report > Fax of Confirmation : send and receive
Press SETUP > print report > Fax error report : send and receive
Help the community by marking this post as a Solution , if it has solved your problem!
If my post helped you somehow, please click the Blue Star of KUDOS in my name!
Although I work for HP my messages and responses are mine.
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