OfficeJet 6600 will not computer scan

Hi, printer see the desktop but cannot access. Office has the scan of the active computer. Update driver and software for later. Downloaded Print & Scan doctor. Test comes with "Pilot error" - the scanning driver is unable to communicate with the device. Impressions of the fine of office. Running win 7 pro 64 bit, printer connected via usb. After scan doctor troubleshooting it says to contact support. Any thought that I am pulling my hair out. Thank you

Hello, I solved the scanning problem is none of the above. It turns out that this printer is not backwards compatible with usb 3.0 ports. I bought a USB 2.0 expansion card to install it in the computer and viola, it works. I had to find someone with this printer on another computer to check this first. My printer on a USB 2.0 on a different computer worked well. Problem solved

Tags: HP Printers

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    I have a HP Officejet 6600 and I can not scan to my computer that has an operating system Mac OsX 10.5.8.

    Hey @bessie-11,.

    Welcome to the Forums of HP Support!

    I understand that you are not able to scan from your Mac OS X 10.5.8 computer to your HP Officejet 6600 e-all-in-one printer. I would like to help you to solve this problem today.

    First of all, can you have click here to review the methods of support for scanning your computer Mac OS X 10.5. I understand that the document that I talked to said it is for Mac OS X 10.6, but I assure you that the steps are the same for Mac OS X 10.5 operating system. When the page opens select the drop down to "scanner with HP Software". Please do run the supported methods of scanning to check if the scan software and the driver is installed correctly.

    Scanning still crashes, please proceed with the troubleshooting steps below.

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    Step 2: Check and repair your Mac disk permissions:

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    Why HP would release a product that will not scan multiple pages into one file?  Pretty basic functionality.

    Hello

    Which can be configured from the HP scanning software.

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    If the problem is resolved and that you appreciate my help, please click on the button "Accept as Solution" and the "Thumbs Up". Let me know how make you out. See you soon!

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    Kind regards

    Jabzi,

    Help the community by marking this post as a Solution , if it has solved your problem!

    If my post helped you somehow, please click the Blue Star of KUDOS in my name!

    Although I work for HP my messages and responses are mine.

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