OfficeJet 6700 analysis via radio to 90% and then fails with an error of communication

New HP Officejet 6700 Premium; no error during installation; -device not scan via radio: scan to ~ 90% with the visible image in the preview is when inaccessible window of the Scanner is returned with the error message "Scannner communication cannot be established.  Ensure that your product is turned on, check the connection... ».

Dell Inspiron E1505 laptop. Vista; Trend Micro Titanium 2011 Dell

  1. Network wireless, print, fax work very well.
  2. Software has been uninstalled, cleaned and resintalled.
  3. Fixed IP address received.
  4. Windows drivers are the most common, HP device firmware is up-to-date.
  5. When the trend is disabled, scanning works completely.
  6. All scanning functions and work completely through USB with active trend.
  7. MS Paint scanning to the device wireless without problem with active trend.
  8. Ports below were opened in the Windows Firewall.

TCP UDP
137 137
138
139
161

427 427

9100

9220

9500

  • Printing and scanning doctor works and ends when the trend is disabled.
  • Print and scan doctor hangs up on Scan Test and returns the same communication error window when the trend is activated but no further information or help.
  • Contacted Support of trend, which has provided information on how to create an exception in the product and advise him to: "... to add the file scanner to the program exceptions list."   Trend has been unable to give advice on what specific HP or the files to add to the exceptions list.
  • File by file, the following files have been added to the list of exceptions of trend without effect:

C:\Program Imaging\devicemanagement\hpzscro1.exe HP

C:\Program 6700\bin\HP Officejet HP Officejet 6700.exe

"\HP Officejet 6700UI.dll.

'\HPNetworkCommunicator.exe '.

'\HPScan.exe '.

'\HPScanDisco.exe '.

ScanToPCActivation.exe

ScanToPCActivtionUI.dll

Toolbox.exe

ToolboxUI.dll

C:\Windows\twain_32\HP Officejet 6700\HPScanUI.dll

'\Scanapp.ini '.

'\hpxsTwain.ds '.

  • Device IP address correction has been added and listed as an exception in Web site.
  • Other computers are able to scan wireless unit.

Are there other HP file or file windows called scanner of HP who participates in the scan Communication that must be added or tried?

A short history:

After spending 4 hours and countless computers, printer, router restarts, channel changes etc, on the phone with HP printer support, to solve this problem, I was called back to my firewall provider (Trend Micro) when the product is disables scan works. (Yes, it's the same question that I started.)  As you can imagine made me unhappy...? Since I had already made contact with them for advice on how to configure the product before posting here in the first place and, possibly, appellant assistance from the printer.

The solution was finally trend had me to rename a file in the registry, which, I presume, caused the trend product regenerate a clean version of the file.  As trend firewall exceptions had already been saved, scan over wireless works now! I post the location of the file and registry name, unless you use the identical product etc. to modify your registry database is scary business.

Naturally, because it was just going to be like that, scan network worked, but then the network printer showed offline and I couldn't online despite shooters evil etc.  In the end today I completely uninstalled the product and the resinstalled it and now everything works.  Hard to be too crazy about HP, when, notwithstanding this saga, HP was right to send back me the vendor of the firewall... everyone gets their turn in the barrel of the dysfunction of the technology, and it was mine.

What a striped set incredibly complicated of technologies that we depend on.  Travis, thanks for your help and trying on it.

Tags: HP Printers

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