OfficeJet 6700 gear grinding noise and paper jam

When turned on, our 6700 OfficeJet 6 - months, goes through the boot process, makes a gear grinding noise and finally stops with an error message of paper jam.  I went through all the steps to remove a paper jam (there was no paper to clear) except the cleaning rollers.  It of as if the gear in the duplex unit is not quite the tail with his partner in the printer, but not sure.  I checked to make sure that the rollers turn freeling.  The duplexer gear is a little tight, but it does not move.  Any ideas?

It seems that this printer has developed an internal problem.  From the sounds of it, the issue is the release mechanism for the transport of the print head.

There is a document to help out the noisy operation found printer here.  This can have a few extra steps for troubleshooting paper jam you have already done.

I would also try re-allocation of places the duplexer if she appears out of alignment.  However, if the problem persists, then it will be a hardware problem that the next step is replacement of the product.

If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

Technical Support case HP formula call: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082

Tags: HP Printers

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